Customer Service Rep / Dispatcher

Company DescriptionWhy Bosch?Our strategic objective is to create connected solutions, improving the quality of life worldwide.What’s important to us?Make Your Mark: Give your job a meaning, with solutions “Invented for Life”.

Shape Tomorrow’s World: The future offers many opportunities. Be the first to take advantage of them.

Find Your Place: You know how you can work best. We offer the conditions you need.

Balance Your Life: Make your job match your lifestyle. We provide you with individual support.

Walk The Talk: Where you are – our team spirit is with you.

Discover New Directions: You way might change – we will stay by your side.

Be Yourself: Your diversity makes us special. Enrich us with your own unique personality.

Pay It Forward: We love our business and our environment. Let’s save them both for future generations.

Welcome to a place where your ideas lead to something big. Welcome to Bosch!Job DescriptionYou are a strong customer service-oriented professional. In this role, you are responsible for developing and maintaining excellent relationships with both internal and external customers.You bring flexibility, and are able to work within a team environment as well as autonomously, in a fast-paced atmosphere.Professional etiquette dealing both in face-to-face communication as well as via telephone and email

Support launch of customer delivery creation at warehouse

Communication with both internal and external customers

Heavy telephone and email communication to respond to customer inquiries in a timely manner, and update team(s) when deviations occur

Daily customer order pick creation

Entry level material planning

Drive to seek resolution to variances by going to the source

Transportation scheduling for both daily and expedite services utilizing customer websites and freight forwarding websites

Office duties: filing, faxing, scanning

Maintain and abide by records retention procedures per Central Directives

Knowledge of what an escalation processes is, and reasons to engage

Ability to problem solve utilizing the 5 Why’s or 8D formats

A team player who can effectively back-up others as needed

Other duties as assigned

QualificationsAssociates Degree in Business or related discipline preferred; High School diploma/GED required

2 - 5 years of experience in a warehouse environment required

Excellent computer skills, and working familiarity with multiple software packages, preferably MS Office and SAP ERP software packages - experiences working in Excel is necessary

Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner

Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction

Hours: we are seeking an individual who is available within the time-frame of 7am - 7pm Monday-Friday (5-8 hour shifts or 4-10 hour shifts), and some Saturdays as needed