03 Jul
Mortgage Operations Business Analyst
Wyoming, Wheatland

About the Role

Reporting to the Mortgage Operations Manager, the Mortgage Operations Business Analyst analyzes mortgage operations assessing the business model looking for opportunities to optimize the mortgage business process. The position works closely with Business Applications and Division Banks to identify and define business needs and standardize mortgage operational workflows.

This is a Corporate position which may be located at an available bank division location across our eight state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. To learn more about our bank divisions, please visit: https://www.gbcijobs.com/pages/about-us


  • Works with mortgage business constituents to identify and define organizational needs. Interprets business requirements and rules and works with Business Applications in implementation and testing of new options or upgrades within software systems. Defines, develops, optimizes and implements standard workflows across mortgage operations.

  • Mortgage operations business expert providing support and direction to Business Applications and Division Banks. Work directly with mortgage operation users to troubleshoot system questions or issues and submit system enhancements as applicable.

  • Participate in new software implementation, testing, and upgrade projects. Maintain current systems and software, releases, integration and testing.

  • Participate and/or coordinate the writing of procedures and job aids for real estate loan operations and other areas as assigned. Participate in M&A conversions for a successful addition to the Glacier Family of Banks.

  • Develop mortgage curriculum and job aids for use by Real Estate employees to train and reinforce mortgage specific origination knowledge. Work with Subject Matter Experts in certain areas to ensure understanding of the processes.

  • Manages vendors and system providers to utilize applications to fullest capacity and may process vendor payments.

  • Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

About You



  • Minimum of 3 years experience working in a real estate lending environment analyzing and optimizing processes is required.

  • Experience working with loan platform software such as Encompass required.

  • Demonstrated experience working with all levels of management preferred.

  • Experience using banking core programs. Jack Henry core system is preferred.


  • A high school diploma or equivalent required.

  • A bachelor’s degree in finance, accounting, business administration, or economics preferred.


  • Thorough knowledge of various office software. Proficiency in Word, Excel, Adobe, PowerPoint, Internet Explorer and Email.

  • Knowledge of lending regulations and compliance.

  • Professional verbal/written communication skills.

  • Ability to coach and interact well with people from various loan departments.

  • Effective time management skills.

  • Must be detail-oriented and self-motivated.

  • Ability to work independently with minimal direct supervision.

  • Well organized with ability to prioritize and multi-task.

  • A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.

COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.

Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $12 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.

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