03 Jul
Urgent Care Clinical Nurse Supervisor
Wyoming, Sheridan


Sheridan Memorial Hospital is a progressive, state-of-the-art facility nestled beneath the Big Horn Mountains in beautiful Northeast Wyoming. Founded over 100 years ago, Sheridan Memorial is licensed for 88 beds with over 60 physicians who provide primary medical care and specialty care in more than 15 areas. We are proud of our more than 700 employees who provide personalized, patient-centered care in a healing environment. When people think of excellent healthcare, they think of Sheridan.JOB SUMMARY

The incumbent in this position is responsible for coordinating the care and services of general internal medicine-populations across the continuum of care for services; promotes effective utilization; monitors healthcare resources, and assumes a leadership role with the multi-disciplinary team to achieve optimal clinical, financial, and resource outcomes through daily operations and oversight of the clinical practice.


  • Supports and practices behaviors consistent with the mission and philosophy of Sheridan Memorial Hospital and department/service.
  • Coordinates the daily care of general Urgent Care outpatients in conjunction with the provider. Collects, reviews, and analyzes information for evaluating patient care outcomes. Consideration is given to the appropriateness of care based on the age of the patient.
  • Facilitates and ensures that comprehensive, multi-disciplinary collaboration of care occurs with the patient, family, physicians, and other healthcare providers. Coordinates the plan with the patient, family, multi-disciplinary team, external healthcare providers, and insurers.
  • Assesses, coordinates, and facilitates patient’s progression throughout the continuum of care. Works with the physician and multi-disciplinary team to establish agreed upon care plans for discharge or transfer to the appropriate care setting. This includes monitoring the patient’s acuity according to severity of illness and intensity of service.
  • Educates patients and family members regarding procedures prior to and during outpatient procedures.
  • Coordinates the development, implementation, and evaluation of patient-focused outcomes. Performs ongoing evaluation of patient-focused outcomes, analyzes variances, and implements strategies to resolve them. Utilizes performance improvement principles to assess and improve quality.
  • Performs specific nursing functions required to carry out the above job functions, such as communicating verbal or approved protocol orders, writing progress notes, making rounds to visit patients, patient teaching and triaging calls from patients recovering at home. May assist with diagnostic procedures and in monitoring patients during limited procedures, consistent with the nursing scope of practice, when regular staff is unavailable.
  • Assists in successful implementation of programs to improve coding and reimbursement for urgent care including general knowledge of the revenue cycle, coordinating the implementation of the electronic medical record, understanding and managing appropriate charge entry system, and medical records management. Assists in identifying referring physicians and assuring to the extent possible that strong relationships are developed and preserved.

  • Assists the providers in addressing hospital and clinic related issues, assists in problem resolution within the clinical practice, and serves as a liaison and representative for SMH. Participates in trainings and serves on committees as deemed appropriate by SMH and the Physician Manager(s).
  • Collaborates with other healthcare providers in developing, implementing, and evaluating educational materials for patients and their families.
  • Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements.
  • Maintains competency in all organizational, departmental and outside agency safety standards relevant to job performance.
  • Supervises activities of nursing staff. Plans and organizes activities in nursing services and clinic operations to ensure patient needs are met in accordance with instructions of physician and hospital administrative procedures. Coordinates activities with other patient care units, referring providers, and hospital departments.
  • Coordinates, performs and supervises patient care as necessary.

  • Organizes orientation and in-service training for nursing and staff to ensure compliance with annual educational, safety, and regulatory requirements consistent with hospital policy and procedures.
  • Assists in formulating budget, in collaboration with Director and Physician Manager(s), and practices due diligences in developing clinic operations within the annual budget guidelines.
  • Responsible for supply inventory, staff scheduling and training, and payroll practices. Collaborates with Physician Manager(s) during hiring and termination process. Monitors staff performance, facilitates effective teamwork, and submits annual staff performance and competency review in conjunction with physician manager to the SMH HR department.

  • Assists and absorbs high flow patient care in the department.
  • Trained in drug screening, collection and processes.
  • Trained in DOT processes, including facilitating work injuries.
  • Complexity and Difficulty: Ability to effectively coordinate care in a complex practice model with a highly interactive multi-disciplinary team of healthcare professionals. Will be faced with competing demands of available resources while maintaining patient-centered care. Work will include setting common goals, merging resources, providing education, and cross training roles.

Disclaimer: The above description has been designed to indicate the general nature of work performed within this position.MINIMUM REQUIREMENTS


  • Graduate of an accredited school of nursing
  • Current Wyoming license as a Registered Nurse without restrictions.

  • Current BLS certification, required.
  • ACLS certification, required within one year of hire date.
  • Two years of nursing experience and 2 years supervisory experience, required.

Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, sex, national origin, disability or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products.

Pre-employment drug and alcohol screening is required.

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