03 Jul
Community Manager - Villages at Noahs Landing (LAKELAND)
Florida, Lakeland

Royal American Management, a national property management company, is seeking a full-time Community Manager experienced in Tax Credit, LIHTC and IDD for an apartment community in Lakeland, FL. The successful candidate will be responsible for all on-site operations and achieving established financial and operation objectives. Applicants should be multi-skilled, a self-starter and a strong leader with excellent communication skills. See Job Description below.

Compensation includes:

Competitive hourly rate

Company-paid benefits: life insurance and LTD

Company-subsidized health benefits

Wellness programs

Employee Assistance Program

401(k) matching contribution

Fifteen (15) days Paid Time Off (PTO) in the first year

Ten (10) paid holidays

Tuition reimbursement programs and annual scholarship program

Submit resumes via email. EOE and Drug Free Workplace

Minimum Requirements:

Minimum 3 years experience in Property Management with Tax Credit, LIHTC and IDD

Computer Literate: Microsoft Suite including Word, Excel and Outlook

Property Management Software a plus

Ability to read, interpret and analyze financial statements including Monthly Budget Comparison, Income Statement and Balance Sheet

Ability to read, interpret and analyze trend reports

Ability to think strategically, plan and monitor results

Possess a sense of urgency and accountability

Job Description:

Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager is responsible for providing leadership and direction to associates at assigned property. They mentor and ensure all associates support the corporate mission and understand their role in achieving these established goals. The Community Manager advocates on behalf of associates to enhance individual performance, as well as provide excellent customer service to residents. Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

Job Duties and Responsibilities:

This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor.

Supervises and provides training to community associates

Evaluates associates' performance, including the completion of annual performance reviews

Counsels under-performing associates and provides critical feedback to improve performance

Creates positive, welcoming, supportive environment for residents, visitors, and community associates

Attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria

Maintains knowledge and awareness of market conditions affecting leasing and operations

Develops and executes marketing and advertising campaigns for apartment leasing

Assists with development and implementation of resident services programming

Maintains sound rent collection procedures, including following up with delinquent accounts

Delivers rent deposits to bank and submits relevant documentation

Oversees security deposit administration including inspecting units to determine resident's balance or refund, preparing disposition letters, and processing security deposit returns

Maintains familiarity with all procedures and requirements for accounts payable

Participates in the preparation of the annual operating budget, and works with the Regional Manager to maintain budgetary guidelines

Monitors landlord-tenant relations and mediates disputes when necessary

Utilizes maintenance software program to enter in and track service request, and regularly reviews maintenance reports

Inspects apartments for move in condition and turn over status

Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained

Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed

Knowledge, Skills and Abilities (KSAs):

Ability to perform all functions of an Assistant Community Manager

Work flexible schedule, including evenings and weekends

Travel for the purpose of conducting property business

Perform in a busy, changing, multi-tasking work environment

Excellent customer service skills

Proficiency in One Site preferred

Computer literacy

Demonstrate strong written and oral communication skills

Education and Experience:

High School Diploma or Equivalent

Minimum three years property management experience

Minimum two years experience in Tax Credit, LIHTC and IDD

OneSite experience preferred

The following designations are preferred: ARM (Accredited Residential Manager), CAM (Certified Apartment Manager)

Essential Job Functions:

Must be able to access all areas of the property's grounds and structures, including multilevel structures, with or without the aid of an elevator

Able to work with at a computer for a minimum of 7 hours daily either standing or sitting

Effectively communicate with applicants, residents, vendors and supervisors in e-mail, by phone, or in person regarding day to day operations of the property

Strong leadership skills, communication skills, and decision making abilities

Possess a positive attitude and the ability to smile under all circumstances

Neat, clean, professional at all times throughout the work day and/or whenever present at the community

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