09 Jun
QA Service Manager
Rhode Island, Lincoln , 02865 Lincoln USA

Vacancy expired!

QA Service Manager10 Amica Center Blvd, Lincoln, RI 02865

Want to provide customers with solutions for life?The feeling is mutualOur office in Lincoln, RI is seeking a QA Service Manager who will be accountable for the service provided by the QA team, including the short and long-term technical strategy for the service. The QA Service Manager will provide vision, leadership, and hold QA resources and vendors accountable for all aspects of Quality Assurance and related deliverables. Assist with adding to the backlog and ensure the team effectively prioritizes the backlog by providing information to them while assisting with cross team communication, where needed, to enable necessary business outcomes. Facilitate continuous process improvements to proactively enhance the reliability of systems and the effectiveness of department processes. This positions requires effectively working with vendors (internal and external) as the Life company only utilizes SaaS solutions.

Responsibilities:
    • Establish a Quality Assurance vision, generating, disseminating, and supporting strategies with objectives and goals
    • Monitor the QA program's health through reports and regular updates from test teams and projects
    • Provide organizational leadership in the area of QA and testing, ensuring standards are developed, maintained and adhered to within a reasonable level of expectation
    • Develop and maintain a comprehensive QA and test metrics program providing all levels of the organization useful information and insight to assess the level of proficiency and make corrective decisions
    • Responsible to measure and continuously improve defect leakage into production
    • Build and maintain key vendor relationships that result in positive returns on investments
    • Collaborate and communicate within the matrixed organizational structure including:
      • Partnering with business units to help support the necessary training and growth of team members working to support the service.
      • Working cooperatively and collaboratively across Life Technology Operations and the vendor landscape
      • Collaborating with the business including CIS, Digital, Data, and Corporate Strategy Stakeholders to understand service needs and align strategy appropriately.
    • Oversee the day to day operational support for the service including:
      • Responsible for collaborating across teams to align work in process
      • Direct high level work efforts, guiding and motivating teams to achieve department and corporate goals
      • Work with QA Architecture to ensure alignment with automation needs
    • Follow the set application strategy while aligning with cross functional partners including:
      • Keeping communication open with service consumers
    • Proactive about developing, encouraging and implementing continuous process improvements by:
      • Driving reliability and performance
      • Encouraging enhanced alerting, monitoring and automation
    • May be called upon to handle other duties as required

    Position Requirements:
    • Bachelor's degree and a minimum of 10 years of experience managing/coordinating projects and/or teams, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
    • Possess strong conflict-resolution skills; Able to take control of difficult situations; Persevere even during resistance and setbacks with a focus on a successful outcome.
    • Solid oral and written communication and interpersonal skills across all levels of the organization, including senior leadership. Friendly, relate well to others, easy to approach and quickly builds relationships. Maintain a high level of diplomacy and the ability to see and rationalize multiple points of view; well respected by others.
    • Able to make timely decisions and solve problems in a fast paced, high expectation environment.
    • Possess proven leadership abilities. Encourage and promote quality, ingenuity and timely work. Sets goals and visions to inspire others to perform at a higher level and to embrace change. Hold employees accountable and give useful feedback.
    • High attention to detail and proactive in following-up.
    • Highly adaptable, with a continuous improvement mindset and an ability to support and drive change.
    • Committed to increasing functional and technical knowledge and continuous learning, including but is not limited to self-teaching, training sessions or seminars with a focus on expanding knowledge beyond the current role.

    Perks and Benefits
    • Paid vacation, holidays and sick day
    • Competitive salaries and exceptional benefits
    • Generous leave programs, including paid parental bonding leave
    • Medical, dental, vision coverage, short- and long-term disability, and life insurance
    • Student Loan Repayment and Tuition Reimbursement programs
    • Fitness and wellness reimbursement
    • Generous retirement benefits
    • Employee community involvement
    • Strong relationships, lifelong friendships
    • Opportunities for advancement in a successful and growing company

    About AmicaAmica Mutual Insurance Company is America's oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.cb #dice#LI-JMHP15

    Vacancy expired!


    Report job