09 Jun
QA Service Manager
Vacancy expired!
- Establish a Quality Assurance vision, generating, disseminating, and supporting strategies with objectives and goals
- Monitor the QA program's health through reports and regular updates from test teams and projects
- Provide organizational leadership in the area of QA and testing, ensuring standards are developed, maintained and adhered to within a reasonable level of expectation
- Develop and maintain a comprehensive QA and test metrics program providing all levels of the organization useful information and insight to assess the level of proficiency and make corrective decisions
- Responsible to measure and continuously improve defect leakage into production
- Build and maintain key vendor relationships that result in positive returns on investments
- Collaborate and communicate within the matrixed organizational structure including:
- Partnering with business units to help support the necessary training and growth of team members working to support the service.
- Working cooperatively and collaboratively across Life Technology Operations and the vendor landscape
- Collaborating with the business including CIS, Digital, Data, and Corporate Strategy Stakeholders to understand service needs and align strategy appropriately.
- Oversee the day to day operational support for the service including:
- Responsible for collaborating across teams to align work in process
- Direct high level work efforts, guiding and motivating teams to achieve department and corporate goals
- Work with QA Architecture to ensure alignment with automation needs
- Follow the set application strategy while aligning with cross functional partners including:
- Keeping communication open with service consumers
- Proactive about developing, encouraging and implementing continuous process improvements by:
- Driving reliability and performance
- Encouraging enhanced alerting, monitoring and automation
- May be called upon to handle other duties as required
- Bachelor's degree and a minimum of 10 years of experience managing/coordinating projects and/or teams, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
- Possess strong conflict-resolution skills; Able to take control of difficult situations; Persevere even during resistance and setbacks with a focus on a successful outcome.
- Solid oral and written communication and interpersonal skills across all levels of the organization, including senior leadership. Friendly, relate well to others, easy to approach and quickly builds relationships. Maintain a high level of diplomacy and the ability to see and rationalize multiple points of view; well respected by others.
- Able to make timely decisions and solve problems in a fast paced, high expectation environment.
- Possess proven leadership abilities. Encourage and promote quality, ingenuity and timely work. Sets goals and visions to inspire others to perform at a higher level and to embrace change. Hold employees accountable and give useful feedback.
- High attention to detail and proactive in following-up.
- Highly adaptable, with a continuous improvement mindset and an ability to support and drive change.
- Committed to increasing functional and technical knowledge and continuous learning, including but is not limited to self-teaching, training sessions or seminars with a focus on expanding knowledge beyond the current role.
- Paid vacation, holidays and sick day
- Competitive salaries and exceptional benefits
- Generous leave programs, including paid parental bonding leave
- Medical, dental, vision coverage, short- and long-term disability, and life insurance
- Student Loan Repayment and Tuition Reimbursement programs
- Fitness and wellness reimbursement
- Generous retirement benefits
- Employee community involvement
- Strong relationships, lifelong friendships
- Opportunities for advancement in a successful and growing company
Vacancy expired!