FRONT DESK DIRECTOR

DescriptionSummary Objective:Create a welcoming environment for all members by leading a team of Front Desk Attendants who exceed service expectations.Essential Functions:Deliver the Ultimate Fitness Experience to every member, every timeSupervise and provide a motivating environment for team to achieve or exceed all team and individual service goalsHire, coach, counsel, and recommend dismissals of front desk staffImplement all Front Desk standard operating proceduresAchieve monthly revenue and operating income goalsJob ResponsibilitiesMaintain front desk schedules according to necessary coverage and budgetCoordinate a system for staff scheduling and substitutes during illness or time offTrain all new hires thoroughly and complete a training log with all employeesImplement on-going training for all desk staffMaintain an accurate staff phone list and distribute to all staff and managementMaintain ongoing positive communication through quarterly front desk staff meetings and meet individually as neededDistribute approved weekly memos to front desk staff on current club activitiesCreate team culture with monthly themes for staff that go above and beyond. Always make team feel important and neededImplement employee handbook and ensures all staff is held accountable for following all policies and procedures.Hold staff accountable for their key results and checklists.Regularly evaluate employee performance. (semi-annually)Exhibit excellent customer service - greets members, guests, and staff with a smile and exemplary service.Perform and is responsible for all duties required by front desk team members.Implement emergency action procedures and maintains necessary supplies and kitsEnsure Incident Log is organized and current Act as Manager On Duty when requiredUnderstand and follow employee standards of conduct and ethicsUnderstand and uphold club building, facilities, service, program, and emergency proceduresAssume other duties as assignedWork early morning, evening, and weekend hours as necessaryRequired Knowledge, Skills & Abilities:Excellent verbal and nonverbal communication skillsExcellent listening skillsAbility to motivate and nurture othersStrong work ethic that includes punctuality, organization, and attention to detailAbility to maintain a friendly, enthusiastic, and positive attitudeOutwardly facing professional appearanceConfidence and desire to create new relationships quicklyAbility to quickly acquire and apply new knowledge and skillsAbility to lead and manage a teamBasic computer For full info follow application link.US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER.US Fitness is an equal opportunity employer and conducts all hiring and employment practices strictly in accordance with applicable employment discrimination laws and regulations. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy and is illegal. The Company does not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, national origin, ancestry, age, mental or physical disability (including HIV and AIDS), pregnancy, protected veteran status, status as a uniformed service member under the Uniformed Services Employment and Reemployment Rights Act ("uniformed service member status"), marital status, sexual orientation, gender identity, genetic information, or other categories defined by federal, state, or local law. EEO is the LAW.Reasonable Accommodations: If you have an inquiry about an application or have a physical and/or mental disability and need special accommodations applying for a job using our online application system, please call 703-740-9009 or email careers@usfitnessgroup.com."