FRONT DESK AGENT

Greet and registered guests Assign rooms to guests Verify customer credit Determine customer payment methods Contact housekeeping or maintenance staff when guests report problems Make and confirmed reservations Issue room keys and instructions to bellhops Direct guests to room or other points of interest Keep records of room availability and guest account using computers. Provide information about hotel services, features, and amenities Maintain positive guest relations Post charges for rooms and amenities Give directions and offered general knowledge of area surrounding hotel Compute bills and collected payments Record guest comments or complaints Refer customers to managers as necessary Coordinate special guest requests Handle VIPs and group arrivals Maintain up-to-date knowledge of all resort amenities and special events Oversee all check-ins, check-outs, room reservations, cancellations, requests, changes. Accept and recorded wake-up call requests Resolve overbooking situations Resolve customer complaints and answer guest inquiries Pass on guest lost and found inquiries