Customer Support Specialist (Fenton)

We are a Fenton based company seeking a Customer Support Representative. We currently support a customer base around the U.S. via phone, chat and email communications. This position is in our Support Department and offers a high energy, team environment that is goal oriented. We offer a positive atmosphere with opportunities for growth and development.

This position entails supporting our users with:

Professional Development

Communicating Company Policies and Protocol

Business Development Across Multiple Audiences

Understanding and Implementation of Software/Systems

This position is the first point of contact for support. The ideal candidate will have strong computer and software skills to support the following duties:

General Customer Support

"How-To" Navigational Questions

Simple Systems Problems & Questions

Troubleshooting Technical Problems

Initiating Communications Across All Platforms

Standard Customer Service Responsibilities:

Handles incoming and outgoing communication

Prepares and edits correspondence

Exhibits fast learning ability with hands on training

Performs well when multitasking

Organizes and maintains files and records (may include databases and spreadsheets)

Prepares reports by collecting and analyzing information

Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications

Provides quality customer service

Maintains customer confidence and protects operations by keeping information confidential

Contributes to team effort by accomplishing individual and departmental goals

Performs such similar, comparable or related duties as may be required

We are looking to fill this position immediately. Salary: $13.00 to $16.00 /hour

Job Type: Full-time

Salary: $13.00 to $16.00 /hour

Job Type: Full-time

Salary: $13.00 to $16.00 /hour