550 Firehouse Road, Grantville, PA 17028Automotive Service WriterFleet Repair Solutions in Grantville, PA needs to hire a Service Writer to start immediately. You will be the customer’s front-line experience with our Service Department! Good customer service skills, sales skills, and the ability to multi-task are key for this position. You will enjoy working at our state-of-the-art facilities! We value our employees and invest in their success. We believe that culture makes a difference and we focus on building relationships with our employees, our customers, and our community.What we offer: Competitive salaryEqual shares weeklySchedule (subject to change): Monday - Friday 7:00 am - 5:00 pm, Additional hours are anticipated and requiredPosition Purpose:Preparing estimates, explaining or describing repairs to customers, and setting priorities of the work that needs to be performed on 53’ semi-trailers.Train, motivate and assist technician staff as needed.Communicate and liaise among the Company’s leadership/employees, customers, and affiliates. Uphold company standards of quality and safety.Essential Tasks and Responsibilities:Examine Trucks/Trailers to determine extent of structural, body, mechanical, and interior damage.Estimate cost of labor and parts to repair or replace each damaged itemReview repair cost estimates with managementPrepare repair orders by describing necessary repairsEnsures that required documentation is complete and in complianceMaintain a positive relationship with the customer by explaining repairs and associated costsPerform other duties as assignedEducation/Experience Requirements:Associate degree or higher with two (2) years heavy duty tractor trailer repairHigh school Diploma with four (4) years heavy duty tractor trailer repair experienceExperience with Fullbay, DMX, SMS preferred but not requiredResume must be uploaded, and online assessment completed for immediate consideration.Must be authorized to work in the U.S. without sponsorship and be a current resident.Must pass pre-employment testing to include background checks, MVR, and drug screen.Knowledge, Skills, Abilities, and Other Responsibilities:FlexibilityAbility to adjust and/or stray from regular work routine in order to accommodate customers’ and internal employee requestsDevelopment:To enhance Company’s: Product knowledge; efficiencies; quality controls; and, repair processes.Engage in continued learning.Communication:To effectively communicate and report progress to Officers, Managers and Employees of the company, as well as, customers, vendors and affiliates, as assigned.Customer Service StandardsAbility to actively listen and meet or exceed customer expectations regarding quality and consistency of services and careFollow-ThroughAbility to complete requirements/requests/projects/actions in a timely and effective way until completedFollow-up on requirements/requests/projects/actions after completion to ensure successDecision Making and DecisivenessAbility to make decisions quickly and with purpose based on the available information by taking action and staying the course of the decided actionInclement WeatherAbility to effectively work in all weather conditions including extreme heat & cold, and snow & rainKnowledge of Industry Repair StandardsMust be able to lift 100 pounds or more on a regular basis (e.g. brake drum, tire)Maintain and promote quality repairs through the use of experience, research and collective, industry-based knowledgeComputer SkillsAbility to operate Windows based programs including Outlook, Word, Excel, PowerPoint and PublisherOJT may be provided to satisfy this requirementAbility to operate QuickBooksOJT may be provided to satisfy this requirementMechanical AptitudeAdvanced to intermediate-level understanding of repair procedures, theory of repairs, and best-practices.Planning and OrganizingAbility to establish objectives for oneself and a teamAbility to organize and keep clean physical and electronic materials to maximize performanceProblem Solving and JudgmentAbility to examine all possible problems by collecting evidence and weighing factual informationAbility to make decisions that maximize profitability, attitude, production and/or qualitySafety AwarenessAbility to follow and ensure safety standards and recognize hazards to insure personal and communal/public safetyWear applicable personal protective equipment (PPE), when and where appropriate and manage subordinates to the same standardsMoral StandingPossess a clean criminal recordWe are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.