Service Advisor (Tuesday-Saturday) (Shorewood, IL)

TransChicago Truck Group, committed to our customers and to our employees.

At TransChicago Truck Group's Elite Support Certified Chicagoland and Northwest Indiana locations, we carry a vast inventory of new Freightliner & Western Star trucks and all makes used trucks. We also offer Isuzu Trucks; and Transcraft & Benson aluminum, steel and combination trailers. We provide state-of-the-art service and an extensive mix of parts for any make vehicle. We offer all this with one goal in mind: to keep our customers' businesses up and running with as little interruption as possible, and we accomplish this goal through teamwork.

Cooperating with each other to achieve the complete and total satisfaction of our customers is the only way we will thrive, either individually or collectively. Teamwork is nurtured within an atmosphere of trust and respect and we encourage personal growth within each individual employee.

The conduct of our company is pursued in a manner that is morally and legally responsible and commands respect for its integrity. Our doors are open without discrimination and without regard to gender, ethnic origin, religion or personal beliefs.

We offer rewarding careers in our growing network. Grow with us as we continue to expand both in location and services we offer.

Title: Service Advisor

Location: All

Department: Service

Reports to: Service Manager

Shift will be: Tuesday thru Friday 8:00am to 5:00pm and Saturday will be 6:00am to 3:00 pm

Position Summary:

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

Essential Functions & Responsibilities:

Write up customer's vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer's signature.

Establish customer's method of payment. Obtain credit approval, if necessary.

Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.

Notify foreman of incoming work, repair order status, and comments in Sparcs.

Ensure that vehicles are parked in assigned areas. Make sure they are locked and all keys are marked and put away correctly using standardized key tags.

Communicate updates from customer to foreman via comments in Service Link.

Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Handle telephone inquiries regarding inbound work and work in process.

Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate.

Other duties as assigned.

Required Knowledge, Skills & Abilities:

Customer service focused.

Ability to be flexible in a fast paced environment.

Embraces change.

Able to train and develop others.

Superior organizational skills.

Education and/or required experience:

High School Diploma.

1-3 years experience in automotive or service industry.

Customer service experience.

Technical experience in engine operation and repair.

Valid driver’s license.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.https://newton.newtonsoftware.com/career/JobIntroduction.action?id=8a78879f7239c81401729fb4f8360896&source=Craigslist