Get Hired For Your New Career - CSR Remote / Office (Bluffdale, UT area)

Our client is a large energy corporation with offices across the United States and is seeking a Solutions Center Representative in their Utah office. The Solutions Center Representative will provide resolution to customer inquiries on issues with orders and/or provide technical assistance on product. This person needs to be organized, professional, energetic, and enjoy their work. Must be able to work quickly, be task & detail oriented, able to meet deadlines, and work with little to no supervision. This is a great opportunity to get your foot in the door with Energy career experience!

Classification: Non-exempt

Essential Responsibilities:

Manage customer inquiries regarding orders

Handle and resolves customer complaints

Provide technical assistance on product

Ability to close consumer sales

Research required information using accessible resources

Record details of comments, inquiries, complaints and actions taken

Initiate product replacement, tracking with delivery services and customer follow up

Answer phone calls and emails professionally

Other duties as assigned

Education:

High School Diploma or GED equivalent

Experience:

Previous customer service experience

Previous experience working in a sales support environment

Previous experience working with utilities or sustainability

Skills/Knowledge:

Outstanding customer service skills (friendly, courteous and helpful)

Professional written and verbal communication skills

Ability to manage multiple priorities and projects effectively

Ability to communicate information clearly

Ability to handle questions and disputes in a professional manner

Organized and strong attention to detail

Ability to work independently and within a team environment

Proficient in MS Office Suite - advanced Word, Excel, and Outlook skills preferred

Other:

Must be able to work a flexible schedule to include weekends and holidays