Computer Support Specialist

Kelly Technology is seeking a Computer Support Associate for one of the world's top leaders in manufacturing, construction and agriculture. This is a contract role and is on-site in central Waterloo, Iowa. Your Responsibilities:

• Apply technical knowledge to provide basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.). E.g. following established procedures, in order to contribute to the smooth running of that environment.
• Perform/monitor standard processes or operations that are highly stable and/or relatively consistent in how to fix. E.g. management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams.
• Provide support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
• Perform/monitor standard processes or operations that are highly stable and/or relatively consistent in how to fix. E.g. imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Document recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. E.g. updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic documents/records. E.g. contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintain equipment, supplies, data supporting processes or operations. E.g. scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, interacting with suppliers, understanding basic printer operations to replace toner and pickup rollers, performing troubleshooting by following KB article to resolve end user tickets.

• There are several open positions for this role. The schedule for some of the available roles is from 7 AM - 3:30 PM, whereas other available roles will consist of overnight shifts (from 10:30 PM - 7 AM. These positions will work onsite immediately.
• There is a weekend on-call rotation that this position will be a part of.
• OT is possible.
• Metatarsal shoes are required on the first day.
• Some travel between Waterloo area locations is possible.

• Knowledge of computing and networking concepts and fundamentals.
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered.

• Degree in an Information Technology discipline or equivalent experience.
• High School or secondary diploma or equivalent.

• Exposure to a variety of career opportunities as a result of our expansive network of client companies
• Career guides, information and tools to help you successfully position yourself throughout every stage of your career
• Access to more than 3,000 online training courses through our Kelly Learning Center, including accredited courses to obtain IT certifications, as well as PDU-approved courses
• Weekly pay
• Group-rate insurance options available immediately upon hire