09 Jul
Customer Service Representative
New Jersey, Central NJ 00000 Central NJ USA

Vacancy expired!

Our client is a growing company in the medical device industry and they are seeking a Customer Service Representative with strong communication and problem-solving skills to join their team. The Customer Service Representative must communicate with customers to provide information in response to inquiries about products and services to handle and resolve complaints. Excellent communication, previous call center experience, data entry skills are essential for this role!

Responsibilities of the Customer Service Representative:

Manage escalated inbound and outbound calls to ensure customer satisfaction

Interact with multiple customers daily, processing orders, addressing concerns, answering questions and assisting with any overall needs

Ensure that all customer inquiries are responded to in a timely and efficient manner

Qualifications of the Customer Service Representative:

2-3 yrs experience in an unscripted call center role

Excellent communication skills and customer service experience

Easily able to understand customer challenges and navigate to a resolution

Ability to handle escalated calls and work in a fast-paced environment

Basic Microsoft Office skills- Word, Excel, Outlook

Education:

High School Diploma or equivalent

Benefits:

Available upon eligibility

Vacancy expired!


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