Senior Technical Support Engineer

We are seeking a Senior level Technical Support professional for a full time/ direct hire role in Denver, CO. In this role, you will be assisting customers with their IT services, to include: networking, security, applications, OS (both Windows and Linux), storage/backup, and virtual servers (possibly some cloud). Additional responsibilities include:

Leads in the identification of critical functions for IT infrastructure and support

Defines and documents contingency and disaster recovery procedures.

Creates and tests plans for operating in a remote back-up environment.

Performs Technical Support at the Tier II/Tier III level

Assist in resolution with escalations

Provide remote support for a myriad of Technical Support requests

Provide training to clients in the use of system and applications as related to IT

Associate’s Degree/College Diploma in Information Technology or equivalent work experience.Four years of experience in the following areas:

IT Technologies such as Windows, Linux, storage, software development practices, databases practices, VMware, Veeam.

Hardware technologies, such as Enterprise network switching, NAS DAS SAN storage solutions, Wireless networking, Firewalls.

Operating, testing, planning, configuring, installing, troubleshooting

Experience with ticketing systems- Connectwise preferred

Knowledge in LEAN methodologies

Knowledge of Agile methodologies

Knowledge in data analysis and interest in analytical work

This role offers flexibility, a good work life balance, benefits (once full time), and employee perks such as: vacation account funding and paid gym membership. This role will be onsite in Denver, CO (near Cherry Creek) and will be a full time/direct hire.