CUSTOMER SERVICE REPRESENTATIVE

Acara solutions is looking for a Customer Service Representative for our client located in Atlanta, GAThe primary function of this position is to provide high level customer service to residents in a fast-paced, high- volume environment.The Customer Service Representative (CSR) is responsible for resolving resident-related inquiries and supporting the local market with general property management functions.The CSR contributes to the profitability of the organization by establishing a highly successful and efficient customer service environment.This individual is the service champion ensuring they have the appropriate knowledge required to address client needs and generate desired outcomes.Create and maintain a high service, customer-focused environmentGreet and assist walk-in residents and/or prospective residents and answer incoming phone calls in a polite and professional mannerResponsible for handling property issues and general property condition assessments (GPCAs) while providing genuine careAccept rent payments and forward to Assistant Portfolio ManagerCompletes resident welcome calls and emails and creates smart home accountsProcesses HAP applications and assist with communication to Housing AuthorityPerform outbound delinquency calls to residents for rent collectionsAssist in managing resident responsible HOA ViolationsMaintain awareness of ongoing expectations and changes that occurMonitor and work thru all action items on the CSR-PM dashboard in SalesforcePerform other duties as assignedPay and Benefits:The salary for this position is $19.50 per hour (Max Pay rate).Required Skills / Qualifications:High school or GEDMinimum 2 years of administrative experience in Property Management, or combination of education and experience.Preferred Skills / Qualifications:Ability to work well under pressure and handle escalated calls with a calm demeanorPossess communication and problem-solving skillsIntermediate proficiency in MS Word, Excel, Outlook and AdobeExcellent organizational skillsCommunication skills, both verbal and writtenAbility to write clear and concise correspondenceWork collaboratively with team membersMaintain professional appearance.Ability to be at work on a regular and consistent basisOvertime may be required for this positionAdditional Information:Upon offer of employment, the individual will be subject to a background check and a drug screen.This position will spend long hours sitting and using office equipment and computers.The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking.This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The For full info follow application link.Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.