Consumer Escalations Representative Openings

After training, this position only requires you to work onsite 1 day a week, all other shift will be work-from-home!

Required Skills:

Superior communication skills both written and verbal

Experience in customer facing role either remote or face to face

Understands internal processes and tools

Computer proficiency

Problem solving skills

Accuracy in data entry

Excellent fluency in language to be supported.

Experience in a phone based remote role

Familiarity with computer technology

Time management skills

Oversee compliance with operating procedures and standards

Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems

Understands internal processes and tools

Responsibilities:

Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.

Monitor the service event through completion for compliance.

Manage the service requests of customers through different access channels.

Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.

Participates in projects for process or quality improvements.

Works with escalated customers and recommends actions in post incident reviews.

Manages multiple tasks or cases simultaneously with minimal supervision.

Apply now by sending your resume and contact information to this email: william.moreland@collabera.com