16 Jun
Records Company - Caller/Expeditor
Texas, Houston , 77001 Houston USA

Vacancy expired!

The primary objective of a caller/expeditor is to establish ongoing communication with each custodian of record. The purpose of maintaining an open line of communication is to acquire the requested records or other necessary correspondence by the due date. This is accomplished by making regular phone calls and/or emails to the custodian of record after service of the request. As the due date approaches all communication should intensify to obtain the client’s desired result. All communication with facilities is documented within our system (MR8) in which our clients can view the progress of their order through timely and accurate updates of each interaction.

ESSENTIAL RESPONSIBILITIES

Make regular and persistent phone calls and/or emails with each custodian to complete each order timely

Escalate the level of communication (intensity) with custodian as order approaches due date

Enter all updates/attempts to reach custodian into the MR8 system.

Maintain an organized rotation of all work orders in possession to ensure orders are called according to priority (generally by due date)

Schedule field trips accurately and completely. Each appointment requires information verification (address, copy times, contact name). (All items being requested by client should be expressed to custodian prior to setting appointments)

Request payments in MR8 system for records in which you are trying to obtain

Qualifications

Prior work experience in customer service, collections, a call center, medical, legal, or insurance claims office.

1 year within a document retrieval position and/or equivalent experience.

High School diploma; College degree desirable

Ability to type 40+ wpm and enter data accurately

Ability to problem-solve and multi-task with a sense of urgency

Strong oral, written, and phone communication skills

Proficient computer skills; ability to navigate through the Internet, MS Office, and Outlook

Outstanding interpersonal skill with, peers, superiors, customers, and vendors

Ability to effectively prioritize and execute tasks in a high-pressure environment

Introductory written, interpersonal and organizational skills

Some understanding of the internal processes of medical facilities and med-legal terminology.

Vacancy expired!


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