Executive Housekeeper

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.Job Classification: Year RoundJob Type: Full TimeLocation: NorthstarJob SummaryThe Executive Housekeeper is responsible for leading and managing the housekeeping department to ensure the highest levels of cleanliness and guest satisfaction are maintained. This position will provide oversight of guest rooms and public areas, and management of all housekeeping activities including budget reviews, ordering supplies, scheduling, staffing, contract staff management, room inspections, as well as training, disciplining, and developing seasonal and year-round employees.Job Responsibilities

Lead a culture of safety within the Housekeeping department.

Oversee the day to day housekeeping operations including daily opening procedures and issuing staff assignments.

Manage Laundry vendor.

Evaluate guest satisfaction levels and monitor trends through guest survey and other means, with a focus on continuous improvement.

Operate within departmental budgets through effective stock and cost controls and well managed schedules.

Set departmental targets and objectives, work schedules, and ensure that company’s policies and procedures are implemented.

Conduct, direct, and participate in all departmental inventories; keep records of all inventories for future references.

Maintain good communication and work relationships within all departments in the hotel, and with external customers and suppliers.

Ensure staffing levels cover business demands.

Ensure regular staff meetings are conducted, post-meeting minutes generated, and follow-up items completed.

Manage staff performance issues in compliance with Vail Resorts policies and procedures.

Recruit, manage, train and develop the Housekeeping team; conduct ongoing trainings for existing and new staff.

Maintain good communication and relationships with units/rooms owners, and respond to their requests promptly and professionally.

Additional tasks as required.

Job Requirements

Two years of Housekeeping management experience

Basic computer skills required, Microsoft Office proficiency preferred, ability to learn various software required

Must be able to manage multiple priorities in a fast-paced environment.

Ability to communicate effectively within and outside Housekeeping department

Ability to creatively problem-solve with guests, employees, and various other departments within the resort

Strong written and verbal communication skills

Strong attention to detail.

Preferred

Bi-lingual Spanish speaking ability

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.” www.vailresortscareers.comVail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 218927