NOW HIRING Customer Service Reps (Lincoln/York, NE)

Paycheck Advance is now hiring for customer service representatives.

A customer service representative at Paycheck Advance is responsible for, but not limited to, answering customers' questions, handling technical problems and collecting payments. Customer service representatives should be able to make a good impression with customers. Representatives must know how to project a professional image, both in the way they act and dress. They must be courteous to customers, handle their questions and issues in an easy-going manner and demonstrate a keen knowledge of the products and services offered by Paycheck Advance. The representatives usually take questions or discuss issues by phone or in person.

JOB DESCRIPTION:

-Providing fast, friendly customer service

-Open customer accounts by recording account information.

-Maintains customer records by updating account information.

-Money handling

-Assist customers with questions, both in person and on the phone

-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

-Handle default accounts

-Process new applications

-Prepare bank deposits

-Light filing/scanning

-Other general office tasks as assigned

-Contributes to team effort by accomplishing related results as needed.

QUALIFICATIONS:

-Comfortable using a computer and multi line phone

-Experience in Microsoft Word, Excel, and Outlook preferred

-Excellent communication and organization skills

-Ability to work well with a diverse group of people (employees & customers)

-Can work independently and in small groups

-Cash handling experience preferred

-Problem solving skills

Must be 18 to apply. Hours vary from 8am-8pm.

Please apply online at https://paycheckadv.com/Careers.aspx to be considered