DENTAL FRONT DESK ASSOCIATE (EWING, NJ AREA)

OVERVIEW

For patients, first impressions are everything, which is why this

DENTAL FRONT DESK ASSOCIATE position needs someone like you. You will contribute to the success of the practice by ensuring dental patients have a positive experience throughout their visit. Your role as the first point of contact for our patients is truly important to us.

But this position is more than a "front desk" or “receptionist” job. We want this to be a launching pad for your career. By deepening your understanding of the business and navigating patient needs successfully, you have the opportunity to advance through the organization into operations leadership. We care about your goals, whether that is maintaining your position as DENTAL FRONT DESK ASSOCIATE or growing within the company.

REQUIREMENTS

Provide exceptional customer service by making the patient the #1 priority

Experience withinsurance companies to verify coverage and fee schedules and partner with company vendors to complete insurance breakdowns, within 24 hours of a patient’s scheduled appointment time

Be present, engaged and ready to work at all assigned shift times

Promptly answer phones with a smile, and communicate with patients in a courteous manner, using recommended verbiage

Demonstrate and influence a culture of good teamwork to deliver an extraordinary experience for every patient

Address patient’s questions and/or concerns, and know when to collaborate with the Operations Leader

Respond to patient appointment requests as quickly as possible and schedule all appointments in accordance to practice guidelines

Call to confirm scheduled appointments, pull patient files and provide accurate route sheets, to maintain patient flow throughout the day

Communicate the arrival of a patient and their needs to the clinical staff, as well as notifying the providers of any changes/anticipated issues with the daily schedule

Assist patients in completing new patient health history forms and accurately enter all patient information into the dental software, ensuring that we have the most updated information on file for each patient

Accurately record and document diagnosed treatment plans, case acceptances and arranged treatments; And be prepared to positively present financial arrangements/options to patients, adhering to practice protocol

Follow payment policy by posting all charges and payments to patient accounts, and by collecting payments from the patients at the time of service

Calmly and effectively guide patients by phone through any dental emergencies

Actively ask existing patients to refer friends and family members to the practice, and complete the patient survey regarding their experience

Complete checklists as assigned and participate in daily huddles to ensure that every single day flows smoothly

Maintain patient confidentiality through HIPAA compliance

Follow the organization’s safety policies and procedures through OSHA compliance and BBP (Blood-borne Pathogens) federal regulations

Complete all Learning Management System requirements

QUALIFICATIONS

Education/Certification:

Minimum of high school diploma or equivalent required

Maintain annual OSHA, HIPAA and Infection Control training

Skills/Abilities:

Experience with DENTAL INSURANCE MATTERS - REQUIRED

Experience in a professional environment with direct patient contact preferred

Excellent positive attitude and customer service skills

Professionalism and integrity in all aspects of the job, including image and both verbal and written communication skills

Possess exceptional interpersonal and relationship building skills, including conflict resolution skills

Strong organization, planning and analytical skills

Ability to multi-task and remain calm in a rapidly changing environment

Computer proficiency and the ability to learn programs as required

Experience working with Dentrix and or Denticon preferred but nor required

Work environment/Conditions:

Overtime required as approved by Operations Leader

Travel as needed for training and to perform job functions

Safety procedures and personal protective equipment required to minimize the risks from radiographs and blood-borne pathogens

Potential of prolonged sitting and standing

PLEASE APPLY WITH RESUME