19 Jun
Customer Service Representative-EL Paso WFH
Vacancy expired!
- Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
- Enhancing the donor experience by providing awesome customer service while inspiring donors to realize their life-transforming potential.
- Maintains good attendance and punctuality per the Vitalant attendance policy.
- Upholds donor, patient and employee confidentiality.
- Work in a supportive team atmosphere and willing to assist peers to contribute to a positive work environment and goals.
- Retains donors by booking quality donation appointments, assisting in resolving customer service issues, and acts as the liaison in cultivating a customer service friendly culture.
- Revolutionizing the donor awe experience by using innovative messaging while ensuring the integrity of the donor's profile (e.g., demographics, deferral information, codes donor records appropriately, etc.).
- Interact with the donor base by providing insight to pertinent information (e.g. the donation process, appointment specifics, blood needs/components, frequent donor programs, etc.) and answers schedulability questions via current SOPs and FDA guidelines.
- Codes donor records appropriately based on the information provided by the donor, other parties, and management.
- Adheres to all department metrics.
- Performs all other duties, at the discretion of management, as assigned.
- One-year customer service experience preferred.
- Proficient computer skills required.
- Contact Center experience preferred.
- Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
- Must be able to maintain confidentiality.
- Ability to work autonomously and productively to meet and exceed goals while multi-tasking, focusing on details and adapting to a changing environment.
- Ability to work in a repetitive role that majority of time is spent on the phone.
- Must possess a positive attitude that encourages teamwork.
Vacancy expired!