19 Jun
Remote - Manager of Internal Sales - Located in Phoenix, AZ
Vacancy expired!
Located in Phoenix, AZ
More Information about this Job:
- Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
- Ensuring call center specialists understand and comply with all call center objectives, performance standards, policies, and procedures.
- Identifying operational issues and implementing continual improvements
- Working with other supervisors and management team members to support call center specialists and maximize customer satisfaction.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Assists with call center daily duties, overall productivity, monthly incentives, employee questions, and concerns.
- Calculate monthly bonus and analyze reports for respective sales team.
- Maintains and completes daily, weekly, and monthly reports as needed.
- Complete and deliver performance improvement plans.
- Resolve customer complaints in a timely fashion.
- Assist the call center representatives with data entry, commission errors, and other functions of their job; provide feedback to call center representatives in real-time.
- Works on special projects and performs other job-related duties as needed.
- High school diploma or equivalent required
- Some college preferred but not required
- Strong technology and computer skills in a MS Windows environment, to include Microsoft Outlook, Microsoft Word, and Microsoft Excel skills.
- Knowledge of basic accounting procedures
- Strong customer service
- Ability to work independently and within a team.
- Excellent interpersonal, problem solving, customer service and coaching skills.
- Exceptional verbal and written communication skills.
- Strong understanding of company products, policies, and services.
- Demonstrated teamwork and leadership skills.
- Two years customer service and management experience preferred
- Work is normally performed in a typical interior/office work environment.
- No or very limited exposure to physical risk.
- Some long hours and work on varied projects with short turnaround times required.
- May be required to sit for long periods of time.
- Must be able to lift a minimum of 10 pounds.
- Decision-making and problem-solving skills, facilitation skills, ability to relate to diverse groups of employees, and the ability to positively work with others and provide guidance and direction.
- Ability to multitask and perform effectively in a fast-paced environment.
- Some long hours and work on varied projects with short turnaround times required.
- Well-organized, analytical and self-directed.
- Critical thinking skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
- One Team - We respect each other and achieve together what no individual can alone.
- Innovation - We are driven to develop solutions that inspire progress.
- Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
- Ownership - We are accountable for what we do and take pride in how we do it.
- Citizenship - We are dedicated to being good stewards in the communities we serve.REPORTING RELATIONSHIPSReports to: Call Center ManagerInterrelationships: Other call center supervisors and leads, Senior Director of Membership Sales, all company employees, the general public, members of other departments.
Vacancy expired!