Are you looking for a challenging role within an organization that provides rewarding compensation, an excellent benefit package and career growth opportunities? If so, Lake County Government is the place for you. Comprised of nearly 3,000 employees, it is our goal to positively serve the residents of Lake County while working with a purpose. We believe our employees should take pride in the work they accomplish while truly respecting a collaborative work environment.As a member of the Enterprise Technology Solutions Team, the Applications Support Specialist will help add value to Lake County’s technology investments through the proper implementation, maintenance, and operational support of various department and enterprise-wide systems and applications. This enthusiastic, self-motivated individual will be part of a team-oriented environment under moderate supervision.Depending on the assignment, the incumbent may perform a combination of some or all of the following duties, and perform related duties as assigned:
Troubleshoot issues reported by functional users and document and track the solutions, enhancements, and/or explanations to resolutionConduct technical discussions with internal and external business teams, exploring the functional requirements of existing systems and applications.Present new features of the existing systems and applications to address customer needsPerform maintenance and system updates to include preparing test data and completing unit and integration testingCollaborate with security teams/vendors to ensure security best practices are incorporated into application configurationDesign and develop customizations to extend enterprise applications’ functionalityCreate Knowledge Base Articles for the customer portal and instance tracking toolManage vendor relationshipsAll other related duties as assignedPHYSICAL DEMANDS OF THE POSITION Requires mainly office work, involving standing or walking some of the time, exerting up to 10 pounds of force on a regular basis, and high dexterity in operating office equipment, including a keyboard, phone, copier, etc. The position requires normal visual acuity and field of vision and the ability to hear and speak to understand, respond to and build relationships with a diverse clientele. Lake County offers a competitive salary and benefit package. We also offer flexible working hours, and a comprehensive wellness and training program. Visit our Prospective Employee page to get additional information on why you should work for Lake County! Any offer of employment is contingent upon the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.Lake County is committed to being a diverse and inclusive workplace and is proud to be an equal opportunity employer.
