Shop Technician

less thanstrong>POSITION SUMMARYless than/strong>less thanbr>This position will be responsible for the repair and maintenance of electric, diesel, and gasoline industrial trucks and batteries and/or construction and aerial equipment.less thanbr>less thanbr>less thanstrong>ESSENTIAL FUNCTIONSless than/strong>less thanbr>Reasonable Accommodations Statementless thanbr>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.less thanbr>less thanbr>less thanstrong>Essential Functions Statement(s)less than/strong>less thanbr>Accepts assigned work orders from Service Dispatcher, Planner and Manager in order to begin diagnosing and planning work required to repair the units.less thanbr>Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed and approved by the Service Manager / Shop Lead.less thanbr>Responsible for writing complete repair descriptions on work order, including the correct model and the serial number of equipment and hour meter reading.less thanbr>Examines protective guards, loose bolts, and any specified safety devices on units and makes adjustments.less thanbr>Lubricates moving parts and drives repaired truck to verify conformance to specifications and ensures final quality inspection is conducted prior to make the unit ready for the return to service.less thanbr>Turns in all paperwork to Service Dispatcher/Planner daily. Includes work orders, time cards, etc;less thanbr>Provide the Service Manager with reporting data related to work in progress totals for field techniciansless thanbr>Control flow of work in the shop (including trucking and rentals when necessary)less thanbr>Create and communicate all quotes for work to be done in the shop.less thanbr>Provide guidance to technicians to assist in the completion of repairs when necessary less thanbr>Open, review, and validate all information on all work orders at the time of the service job as well as throughout the process until the billing is completeless thanbr>Create and organize all paperwork generated during the shop repair. (Including the shop folders)less thanbr>Communicate with customers on the status of their shop job via outbound calls as the work is being performedless thanbr>Confirm scheduled maintenance has been performed on all units in the shop for repairsless thanbr>Create and communicate field service quotes when necessaryless thanbr>Answer and respond to incoming customer service callsless thanbr>Final sign off on shop work orders prior to invoicingless thanbr>Perform other duties assigned by managementless thanbr>less thanp>less thanstrong>SKILLS and ABILITIESless than/strong>less than/p>less thanul>less thanli>Education / Experience: High School Diploma or Equivalent; 1 year of related mechanical experience and or/training; or equivalent combination of education and experience.less than/li>less thanli>Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.less than/li>less thanli>Math Ability: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.less than/li>less thanli>Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.less than/li>less thanli>Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office products including Word