Senior Customer Service Representative - Rollins School of Public Health

Discover Your Career at Emory UniversityEmory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.DescriptionJOB DESCRIPTION:Receives notification of customer service complaints and initiates a resolution process.

Determines the severity of each request and prioritizes follow-up contact.

Communicates directly with customers to understand and resolve issues in an efficient and timely manner.

May visit the work site to investigate issues.

Enters data into a database management system.

Monitors cases to ensure a timely resolution.

Maintains files and records.

Establishes and prepares reports.

May provide direction to staff.

Performs related responsibilities as required.

ADDITIONAL JOB DETAILS:Manage the opening and closing of the Fulfillment Services Office.

May work before and after events outside of typical work schedule, as needed.

Respond to incoming calls, emails and other message from internal/external customers and provide the right answers/directions.

Manage travel arrangements.

Manage and triage a helpdesk system.

Manage financial responsibilities, such as, purchasing, expense reports, journals, etc.

Manage the day to day office management responsibilities.

MINIMUM QUALIFICATIONS:A high school diploma or equivalent. Three years of customer service experience.

PREFERRED QUALIFICATIONS:Excellent Customer Service.

Strong people skills.

Good conflict resolution skills.

Skilled in office supplies/inventory procedures.

Ability to communicate effectively in writing and orally.

Skilled in Microsoft Office, Outlook and other general computer skills.

Valid driver’s license.

Willingness to serve as a notary for the Rollins School of Public Health Community.

Ability to multi-task.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.Emory Supports a Diverse and Inclusive CultureTo ensure the safety of our campus community, the COVID-19 vaccine is required. For more information on the University and Hospital policies and potential exemptions, please see our website.Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.Connect With Us!Connect with us for general consideration!Job Number 95063Job Type Regular Full-TimeDivision School Of Public HealthDepartment SPH: Fulfillment ServicesThis position may involve the following Health and Safety issues: Not ApplicableJob Category Clerical & AdministrativeCampus Location (For Posting) : City AtlantaLocation : Name Emory Campus-Clifton Corridor