Customer Service Representative (Telephonic)
Vacancy expired!
This is a telephonic Customer Service Representative position which involves NO selling, NO weekendsThe work schedule for this position is Monday-Friday.Summary:The Customer Service Representative interacts with members and providers to supply information in response to inquiries and conducts member and provider outreach.Essential Duties and Responsibilities:
Answers incoming telephone calls and incoming text correspondence
Researches and responds to inquiries regarding benefits, eligibility and claim status
Initiates and tracks any and all required follow-up to properly satisfy inquiries
Documents all information regarding each call in the system’s inquiry notes field
Reviews and keeps updated on applicable program, plan and policy provisions
Conducts member welcome calls
Completes complaint forms
Responds to inquiries in an accurate and timely manner
Participates in special projects
Assists Supervisor with other duties as required
Other Responsibilities:
Adheres to the policies and procedures of Premier Administrative Solutions
Maintains strict confidentiality of client, company and personnel information
Demonstrates a strong commitment to the mission and values of the organization
Adheres to company attendance standards
Performs other duties as assigned
Supervisory Responsibilities: NoneCompetencies:
Strong organizational and interpersonal skills
Excellent written and verbal communication skills
Detail oriented
Ability to multi-task and work independently
Ability to project a professional, caring and helpful attitude
Qualifications:Call center experience is required. Health care industry experience is preferred.Education and/or Experience:High school graduate or equivalent.Knowledge of medical terminology, billing, claims and the health insurance industry is preferred but not required.Certificates, Licenses, Registrations:NoneComputer Skills:Proficiency using software programs such as MS Word, ACCESS, PowerPoint, Excel and OutlookEnvironmental Factors/Physical Demands:Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to repetitive motion such as typing, data entry and vision to monitor. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.ID: 2020-2004 of Openings: 15External Company Name: Community Health Solutions of America, Inc. External Company URL: chsamerica.com Street: 13600 ICOT Boulevard Overview (Text Only): This is a telephonic Customer Service Representative position which involves NO selling, NO weekends
The work schedule for this position is Monday-Friday.Summary:The Customer Service Representative interacts with members and providers to supply information in response to inquiries and conducts member and provider outreach. Responsibilities (Text Only): Essential Duties and Responsibilities:
Answers incoming telephone calls and incoming text correspondence
Researches and responds to inquiries regarding benefits, eligibility and claim status
Initiates and tracks any and all required follow-up to properly satisfy inquiries
Documents all information regarding each call in the system’s inquiry notes field
Reviews and keeps updated on applicable program, plan and policy provisions
Conducts member welcome calls
Completes complaint forms
Responds to inquiries in an accurate and timely manner
Participates in special projects
Assists Supervisor with other duties as required
Other Responsibilities:
Adheres to the policies and procedures of Premier Administrative Solutions
Maintains strict confidentiality of client, company and personnel information
Demonstrates a strong commitment to the mission and values of the organization
Adheres to company attendance standards
Performs other duties as assigned
Supervisory Responsibilities:
NoneCompetencies:
Strong organizational and interpersonal skills
Excellent written and verbal communication skills
Detail oriented
Ability to multi-task and work independently
Ability to project a professional, caring and helpful attitude
Qualifications (Text Only): Qualifications:Call center experience is required. Health care industry experience is preferred.Education and/or Experience:High school graduate or equivalent.
Knowledge of medical terminology, billing, claims and the health insurance industry is preferred but not required.Certificates, Licenses, Registrations:NoneComputer Skills:Proficiency using software programs such as MS Word, ACCESS, PowerPoint, Excel and OutlookEnvironmental Factors/Physical Demands:Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to repetitive motion such as typing, data entry and vision to monitor. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.
Vacancy expired!