PC Technician Trainee

Company Background: Since our inception in 2007, Magic Bubbles has set-out to bring life and restoration to our customer's most valuable assets - their homes and businesses. We strive to deliver the highest quality exterior cleaning, sanitization, and restoration service to our customers with our best-in-class equipment and service specialists. Our promise is to deliver these services with the most professional and dependable team of experts. Our goal is to attract and retain talented and passionate service specialists and grow together into one of Utah's top destination service companies.

Technician Mission: To deliver excellent customer service and the Magic Bubbles brand promise to customers. Lead, coach and develop team members to create a clear pathway to advancement and increased responsibility.

PC Technician Responsibilities

The organization and deployment of a world class customer experience on every project.

Focus on coaching, training and developing a strong production team that drives to results.

Ensure the truck is prepared for the daily schedule including: fuel, chemicals, water, misc. supplies as needed.

Ensure truck is clean and maintained to the Magic Bubbles standard.

Appearance and professionalism are imperative. Maintain a professional job site at all times (uniforms, visible logos/signage left at each jobsite).

Drive to each jobsite and contact customers when in route.

Meet with customer upon arrival at jobsite, discuss services to be done and offer/quote additional areas as recommended.

Instruct crew as to which areas are to be cleaned in most efficient manner.

Upon job completion, perform walk around with the customer and collect payment (if needed).

Collect customer feedback and reviews. Encourage customer feedback and online review postings.

Ensure proper communication with COM team regarding job completion, add-ons, payment collection, and customer invoicing needs.

Notify the COM team of any onsite quotes provided to neighboring properties.

Flush chemical lines at the end of each day.

Monitor machines for regular maintenance and notify branch manager when service needs to be scheduled.

Submit maintenance requests to branch manager. (new supplies and any parts to be ordered)

Continuous on-going development of team members.

Provide feedback to the Branch Manager on opportunities to improve efficiencies and customer service.

Lead service specialist will be empowered to serve as main point of contact to their customer base in regards to appointment preparedness, service delivery and post-job quality inspection.

Background checks and Driving Records will be collected for all candidates.