Assist Community Manager/Family Support Coord - Aida Palms (LAKELAND)

Royal American Management, a national property management company has an immediate opening for a full-time Assistant Community Manager/ Family Support Coordinator at Aida Palms in Lakeland, FL. Previous property management and/or Leasing experience referred. The Assistant Community Manager is responsible for effectively computing, classifying, and recording numerical data to keep financial records complete while assisting with leasing, marketing, and resident relations for the community. Strong Microsoft Office skills required. Experience in Social Services and Realpage/OneSite preferred. Bilingual speaking required.

Compensation includes:

Competitive salary

Company-paid benefits: life insurance and LTD

Company-subsidized health benefits

Wellness programs

Employee Assistance Program

401(k) matching contribution

Fifteen (15) days Paid Time Off (PTO) in the first year

Ten (10) paid holidays

Tuition reimbursement programs and annual scholarship program

EOE and Drug Free Workplace

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Under direct supervision of the Community Manager, the Assistant Community Manager/ Family Support Coordinator acts as the administrative assistant for the property and is responsible for understanding company policies and procedures and assisting the Community Manager in implementing such on the property.

In the Family Support Coordinator role, the incumbent facilitates and coordinates various activities and training methods to assist adult residents with improving their prospects for self-sufficiency, employability, health care and economic self-reliance. In addition, the Coordinator will assist community residents with improving their education opportunities by providing tutoring, computer training and other creative and educational activities.

This position receives support from the Community Manager and RAM’s Resident Services Coordinator. Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

Essential Job Duties and Responsibilities:

Create a positive, welcoming, supportive environment for residents, visitors, and community associates

Assist Community Manager in attracting, screening, and selecting prospective residents in accordance with federal and state governing program laws and regulations utilizing the set Resident Selection Criteria

Maintain knowledge and awareness of market conditions affecting leasing and operations

Assist Community Manager in developing and executing marketing and advertising campaigns for apartment leasing

Maintain sound rent collection procedures, including following up with delinquent accounts

Deliver rent deposits to bank and submit relevant documentation

Assist in overseeing the security deposit administration including inspecting units to determine resident’s balance or refund, prepare disposition letters, and process security deposit returns

Maintain familiarity with all procedures and requirements for accounts payable

Assist in the preparation of the annual operating budget, and works with the Community Manager to maintain budgetary guidelines

Assist in monitoring landlord-tenant relations and mediate disputes when necessary

Utilize maintenance software program to enter in and track service request, and regularly review maintenance reports

Inspect apartments for move in condition and turn over status

Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained

Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed

Provide resources to residents to assist with finding employment as part of a Resident Employment Assistance program

Provide resource and referral information to residents to assist with basic family needs, including but not limited to childcare, transportation, medical care, chemical and drug addiction, elderly services, food pantry, clothes closet, domestic violence, energy assistance, housing assistance, etc.

Provide residents with personal interest workshops, social and holiday activities, and community and safety involvement activities

Provide software instruction in Microsoft Office applications, Microsoft Windows and Internet basics as part of a computer literacy program.

Market programs to the community and residents, post flyers throughout the community, develop and distribute monthly activity calendar highlighting all workshops, classes and activities to take place during the upcoming month

Complete and submit by email accurate monthly reporting package

Maintain accurate documentation showing resident participation levels and progress

Develop community partnerships

Raise funds to supplement current budget

Coordinate transportation and/ or transport residents for shopping and activities and assist them with groceries, walkers, and other mobility equipment.

Maintain clean and orderly appearance of center

Knowledge, Skills and Abilities (KSAs):

Ability to perform all functions of a Leasing Consultant

Work flexible schedule, including evenings and weekends

Travel for the purpose of conducting property business. Must have a valid driver’s license

Work under multiple time constraints

Excellent customer service skills

Demonstrate strong written and oral communication skills, in English and Spanish

Proficiency in Realpage/OneSite preferred

Computer literacy: Strong working knowledge of Microsoft Windows, Microsoft Office applications, and Internet services

Possess the qualities and sensitive nature to work with residents on all social, economic and educational levels

Education and Experience:

High School Diploma or Equivalent

Minimum of one year property management and/or Leasing experience preferred

Experience in Tax Credit and LIHTC

An undergraduate degree with a major in a related field preferred

Prior work experience in social sciences is preferred

Physical Demands:

Must be able to lift 30 lbs unassisted

Must be able to access all areas of the property’s grounds and structures, including multilevel structures, with or without the aid of an elevator

Travel for the purpose of conducting property business. Must have a valid driver’s license

Must be able work with a computer for a minimum of 7 hours daily either standing or sitting

Must be able to read printed materials and computer screen with or without MS or other software accessibility functions

Must be able to effectively communicate in e-mail, by phone, or in person during the course of the workday