Senior Assistant Technician

Job Description:As the world’s leading independent, end-to-end IT services company, DXC Technology (NYSE: DXC) leads digital transformations for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to produce better business outcomes. The company’s technology independence, global talent, and extensive partner network enable 6,000 private and public-sector clients in 70 countries to thrive on change. DXC is a recognized leader in corporate responsibility. For more information, visit www.dxc.technology at http://www.dxc.technology/ and explore thrive.dxc.technology at https://thrive.dxc.technology/ , DXC’s digital destination for changemakers and innovators.Essential Job Functions

Interfaces with end users to resolve problems concerning system functions reported through a problem ticket. Reviews information provided and diagnoses issue based on established procedures and scripts. Resolves problems by following scripts and assessing diagnostic information.

Performs routine install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Diagnoses basic problems, initiates basic scripts or loads routine patches to implement the activity. Escalates unresolved issues or problems.

Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures.

Provides basic or routine guidance and training to client population on system and products to eliminate recurring errors for smaller or stand alone systems/products with minimal coordination.

Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.

Supports documentation maintenance by updating information and changes as directed.

Basic Qualifications

High school diploma or G.E.D.

One or more years of technical training in computer field preferred

Two or more years of technical support experience

Experience working with company products and operating systems

Experience working with solving computer-related technical problems

Experience working with the company escalation policy

Other Qualifications

Interpersonal skills to interact with clients and team members

Communication skills

Organization skills to balance and prioritize work

Analytical and problem solving skills

Work Environment

Client or office environment

May require shift or weekend work

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities