Clinical Product UX Leader

DescriptionThe Clinical Product UX Leader drives transformation through designing cutting edge, integrated clinical products that leverage multiple capabilities to deliver seamless and easy experiences, driving health outcomes and business results. In close partnership with product leaders, you will leverage a deep understanding and passion for customer’s needs and jobs to be done to design the future of healthcare.ResponsibilitiesDoes transforming the healthcare industry excite you? Do you have a passion and deep understanding of human centered design, systems thinking, and interaction design principles? Then be a part of the transformation underway at Humana and the Clinical Product Organization.The Clinical Product UX Leader drives transformation through designing cutting edge, integrated clinical products that leverage multiple capabilities to deliver seamless and easy experiences, driving health outcomes and business results. In close partnership with product leaders, you will leverage a deep understanding and passion for customer’s needs and jobs to be done to design the future of healthcare.Key responsibilities include:

Accountable for the UX and Service Design of priority clinical products and experiences

Facilitate the design process throughout the product lifecycle, creating and driving omni-channel experiences that are impactful for our customers (patients, caregivers, providers, and associates) and measureable for the business

Leverage human centered design and behavior change theory to define end to end experiences, priority journeys, and design specific product experiences steeped in customer insights, designed to drive behavior change, and positioned to deliver business value

Be an outstanding storyteller and influential voice amongst business partners, advocating for customer needs and the experiences needed to meet those needs, leading to customer centric product strategies and roadmaps

Develop design assets, including but not limited to: storyboards, customer journeys, user flows, research plans (primary & secondary), prototypes, wireframes, discussion guides, screeners, research insights, and research reports

Understand the healthcare ecosystem - how individual touchpoints, products, and actors fit into the end to end experience and influence one another

Understand experience value levers and the intersection of experience with financial and health outcomes, and how to leverage data to make decisions

Understand behavioral theory, such as the Fogg Behavior Model, and its application to the Human Centered Design approach.

Required Qualifications

Bachelor's degree

8 years of Strategy and Transformation in Consumer Experience

2 years of project leadership experience

Experience leading large teams/programs

Creativity and brand design knowledge/experience

Working knowledge of all Microsoft programs

Detail oriented with excellent organizational and project management skills

Demonstrated ability to make independent judgments

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Master's Degree

Program and/or Project Management experience

Member/Consumer Experience design experience

Strategic Provider Communication experience

Additional InformationScheduled Weekly Hours40About UsMission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first. Equal Opportunity EmployerIt is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailboxtasrecruit@humana.com for assistance.Humana Safety and SecurityHumana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailboxtasrecruit@humana.com to validate the request.California ResidentsIf you are a California resident and would like to review our California Consumer Privacy Act (CCPA) Policy click here:CA Resident Privacy Policy