Channel Development Lead- Pharmacy Integration – MarketPOINT- WAH Nationwide

DescriptionAs the Channel Development Lead for the Pharmacy Integration team, you are accountable to provide consistent strategic direction, sales and account management to drive the visibility and utilization of Humana Pharmacy assets (Humana Pharmacy Mail, Humana Specialty Pharmacy, Humana Retail, PrescribeIT) with the MarketPOINT organization. All of this is driven to maximize the utilization of pharmacy products while building a solid strategy around how HPS/HP/HSP should engage and service MarketPOINT. You will work with a team of high-performing individuals, while driving collaboration across a heavily matrixed environment inside and outside the Humana Pharmacy organization. The scope of integration partners includes: The PBM, which is Humana’s captive PBM, Humana Pharmacy Solutions; MarketPOINT corporate and regions, which includes Sr. level leadership and personnel engaged in servicing members; Sales agents (internal and external) Adjunct teams that support the growth strategy, which include marketing, IT, digital, etc. The Pharmacies, which includes Humana’s captive mail, specialty and retail pharmacies, Humana Pharmacy and PrescribeIT.ResponsibilitiesDuties & Responsibilities

Develop the strategy (operational and sales) and lead a team of associates to build solid awareness of Humana Pharmacy assets within the MarketPOINT space

Develop and grow working relationship with MarketPOINT leadership as a means to cross sell.

Identify new growth opportunities within the MarketPOINT space to develop new and improved referrals

Develop, enhance and optimize existing Humana business, member pharmacy referral sources (channels) by Identifying new, unique opportunities that drive incremental growth initiatives

Identify, develop and grow new business (channel delivery) partnerships by:

Building DRI relationships with key business (channel) leaders: Level 1 – Contact DRI, Level 2 - Business owner DRI

Establishing processes and actions needed to leverage new channels in a manner to support their business outcomes, while leveraging the newly aligned partner to source member referrals to the Pharmacy Education team.

Identify and guide the development of support materials needed enhance member referrals to include but not limited to: Informational pamphlets, educations and training materials, reference documents, contact communications, incentives, etc.

Take lead in the development of analytics and reports needed to support the day-to-day business to include, but not limited to, corporate based meetings, partner meetings, market meetings, etc.

Take lead for establishing the value proposition for MarketPOINT. Use this value prop to educate regional teams and markets supported.

Develop a consistent support path and assist in issue resolution for members, markets and external partners using the various escalation avenues and reporting back to the appropriate parties.

Responsible for submitting global product/process initiatives and be the business owner for the implementation of new programs that are key to the success to the markets and providers

Develop and maintain partnerships with key data / technology teams throughout Humana, including but not limited to Pharmacy Analytics, MarketPOINT Analytics, Corporate IT, Digital, etc.

Establish solid metrics needed to gauge successful interaction with key partners

Role Essentials:

Bachelor's degree in business, pharmacy, nursing or a related field

Experience in healthcare, PBM industry, or related business

5+ years of experience developing and leading successful strategies

Experience working in a matrixed environment

Role Desirables:

Experience working with MarketPOINT initiatives

Sales experience

Master’s degree

Project Management Certification

Scheduled Weekly Hours40About UsMission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first. Equal Opportunity EmployerIt is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailboxtasrecruit@humana.com for assistance.Humana Safety and SecurityHumana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailboxtasrecruit@humana.com to validate the request.California ResidentsIf you are a California resident and would like to review our California Consumer Privacy Act (CCPA) Policy click here:CA Resident Privacy Policy