Sample Technician - Tustin, CA

Sample Technician - Tustin, CAPOSITION DESCRIPTION: The Client Service Associates are responsible for entering data into the company Information Management System (LIMS) in a timely and accurate manner. The Client Service Associate will have interaction with internal and external clients, post mail, fax and e-mail clients, and support the accounting department in processing payments for COD clients.CRITICAL SUCCESS FACTORS:

Accurately enter data test analysis request from Sample transmittal, packing labels, client emails and/or verbal instructions into LIMs under clients account.

Expedite distribution of all entered samples to the proper laboratories, according to required tests.

Accurately enter analysis results using the Batch Report Results submitted from each laboratory into LIMs.

Issue Certificates of Analysis along with invoices to clients via email and/or post mail.

POSITION OBJECTIVES:

Physically receive all samples sent to Certified Laboratories via internal and external couriers and/or by clients.

Responsible for the shipping of packages while using proper procedures for the packaging of samples, supplies and documents.

Review the Sample Receipt report for discrepancy errors and make the necessary corrections to the entered sample.

Interact with clients and/or laboratories with any sample inquiries.

Validate the entered analysis results to ensure accuracy of transcription.

Provide client support when making requested changes to Certificates of Analysis. Maintain a record of the client requested changes.

Maintain customer records by updating account information and ensure all information is accurate including assigned test analysis quotes.

Ensure timely payment and processing of Proforma Invoices for all COD clients.

Build and maintain productive collaborative relationships within the department and across the organization to effectively support the customer.

Prioritize daily assignments, workload, plan, and organize to keep a smooth and accurate workflow.

Work independently while understanding the necessity for communicating and coordinating work efforts with other departments.

Reception duties as assigned (see Receptionist Job Description)

Provide other general office support as needed and requested.

REQUIREMENTS:

AS in a science-related field (Bachelors Degree in Science preferred)

Minimum three years’ experience in relevant field including in both numeric and alpha data entry.

Minimum three years’ experience in Customer Service.

Must be able to lift samples that weigh 10-40 pounds.

Critical thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active listening – giving full attention to what other people are saying, taking time to understand the points and asking questions.

Excellent computer skills

Experience working in a productive environment, handling large volumes of work accurately and within established time lines.

Excellent organizational skills - ability to use your time, energy, resources, etc. in an effective manner.

Time management – one’s own time and the time of others.

Training – teaching and guiding others how to complete a process from beginning to end.

Strong relevant qualitative and quantitative skills.

Good communication skills – speaking, reading, writing and listening.

Must be able to adapt to a fast-paced environment.

For Immediate Consideration, Apply Today! Questions? Call Airika at 562-206-2707 or email at airc843@kellyscientific.comWhy Kelly ® ?Kelly® Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interests—it’s the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.About Kelly ®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm