Salesforce Administrator - SBG Operations

Who You'll Work With:We’re an agile, fun, passionate upstart culture within Cisco—balancing collaboration and integration with autonomy and innovation—to deliver the most effective solution to our customers’ problems. The unique mix of our disruptive approach to security and Cisco’s industry dominance surpasses what any other security startup could ever achieve on its own.What You'll Do:We manage the systems that encompass the entire customer lifecycle from initial lead through marketing, sales, renewals, customer success and advocacy organizations using tools including Marketo, Salesforce, Gainsight, and Zuora.As a Salesforce administrator, you will administer the Cisco Umbrella Security Salesforce instance for marketing, sales and post-sales operations and act as a frontline tier 1 support for both technical and functional aspects of Salesforce and its integrated systems.Who You Are:The ideal candidate has a proven track record of supporting business applications, solving business problems and implementing them in Salesforce. A strong team player mindset is essential.The role will be part of the Business Systems and Analysis team and will be based in San Francisco, CA.Responsibilities:

Provide chat, incident/ticket-based technical and functional support to end-users of SFDC and related upstream and downstream integrated systems on a daily basis.

Implementation and maintenance of Salesforce customizations including custom fields, objects, layouts, workflows, process builder and validation rules.

Perform, user management, profile, permission set creation and maintenance.

Perform ad-hoc data load requests by salesforce engineering, business analysts and other business stake holders

Support and maintain the system integrations with our other business systems including Marketo, Zuora, Gainsight, and homegrown custom systems

Document relevant support requests and solution provided

Participate in the planning and analysis of business requirements for system changes and enhancements

Perform testing and validation of Salesforce configuration and development.

Monitor performance, scalability and refactor existing sub-optimal features.

Perform daily deployments requested by the salesforce engineering and business analyst team

Perform and own regular Sandbox refreshes and other post refresh activities.

Monitor the overall system health and pro-actively engage the business analyst and salesforce engineers in solving any maintenance or system administrative issues.

Education & Experience:

3-5 years’ experience as a Salesforce developer/admin, or a strong admin with a desire to gain more exposure to Apex.

Proficiency with Salesforce.com including deep understanding of salesforce object model, layouts, workflows, process builder and validation rules.

Knowledge of Salesforce permissions, roles, reports, dashboards, and logical formulas.

Proficiency with marketing automation platforms (Marketo, Eloqua, Pardot, Hubspot, etc).

Prior experience in a SaaS or subscription-­based business preferred.

We Are Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.