Receptionist - Newport Beach

About City of Hope City of Hope, an innovative biomedical research, treatment and educational institution with over 6,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy. Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment. Position Summary: Answers telephone, screen and direct calls. Attend to visitors and deal with inquiries on the phone and face to face. Register patients, retrieve medical records as needed for hospital follow-up. Confirm patient appointments, checking in/out all patients, task messages from/to staff and physicians, schedule all patient appointments (hospital and office follow-ups), collect co-payments and process all payments in Passport. Check incoming and outgoing mail, check and clear incoming faxes, verify insurance eligibility as needed. Complete all physician orders, schedule all test and diagnostic studies ordered. Obtain authorizations as needed and link authorizations to visits, tests or procedures. Verify any changes to patient demographics, update insurances at each visit. Key Responsibilities include: Handles all incoming calls from the company’s main telephone system. Ability to take and relay messages; provide information to callers.Responsible for sending out and receiving packages from deliveries. Greet visitors entering the organization and direct them to the correct destination. General administrative and clerical support from the different departments of the organization. Maintains a pleasant appearance of the reception area and lobby. Maintains a positive image when dealing with department personnel and other City of Hope employees. Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality. Performs other related duties as assigned or requested.QualificationsBasic education, experience and skills required for consideration: High school diploma or equivalentMinimum of one (1) year customer service experience. Skills/Abilities: Excellent verbal and written communication skillsExcellent interpersonal skills with other departments. Demonstrated written and verbal communication skills Ability to plan and carry out responsibilities with supervision Software: Ability to learn the telephone system and all its features.Experience with on-line practice management system. Knowledge of PC based software applications (e.g. Word for Windows, Excel, etc.). Type 35+ wpm required Machines/Equipment: Personal computer Computer peripheral equipment Working / Environmental Conditions: Atmosphere and environment associated with an office setting. Smoke free environment.Subject to regularly changing priorities or work assignments Physical Demands: Light physical effortMostly sedentary work Occasional standing/walking City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.