Service Advisor

Fremont Motor Companies is a progressive, growing company that is continually recruiting people who want to be part of a dynamic, synergistic team. Fremont Motors continuously works toward the goal of improvement in providing service to our customers, and we understand that our employees are the most vital asset in the organization

Benefits

• Group Health Insurance Plan
• Dental, Vision, Short Term Disability, Long Term Disability, Critical Illness, Accident and Life Insurance
• 401(K) Plan plus Match
• Employee Discounts on Parts and Services
• Employee Discounts on New and Used Vehicles
• Paid Training
• Paid Time Off
• Paid Volunteer Time Off
• Holiday Pay

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.

• Oversee administration of warranty claims as well as training and supervising of service department employees.

• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Service Advisor experienced preferred
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Proven track record of service and sales success

• Strong record of positive customer satisfaction results
• Team oriented and self motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license
• Willing to submit to pre-employment background check and drug screen