30 Jun
Desktop Support Technician
Vacancy expired!
- Shift: Mon- Fri 8am-5pm
- Location: Chicago, IL
- Pay: Based on experience
- Contact: Richard Pinapfel -
- Experienced desktop support technician with strong customer skills, reliable transportation. A+ certification requested but not mandatory. Prefer at least 3 year previous of experience.
- General IT troubleshooting will likely be asked how to do certain things within the Windows operating system, and Microsoft apps like Teams, Outlook, OneDrive, OneNote.
- Strong customer service skills - personable, empathetic, patient - Will be handing off computers to our internal users
- Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Performs general maintenance tasks and resolves problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems and workstations
- Communicates highly technical information to both technical and nontechnical personnel
- May be called upon to recommend hardware and software solutions, including new acquisitions and upgrades
- May participate in development of information technology and infrastructure projects
- May involve use of problem management databases and help desk system
- A+ Cert preferred
- Able to work from a bent, crouched, or kneeled position
- Smartphone with tethering/hot spot capabilities (Reimbursed within Corporate Guidelines)
- Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA's)
- Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer
- Works well under general supervision
- 2-5 years of related work experience
- 2-5 years plus supporting Desktops, Laptops and Printers.
- 2-5 years plus with customer service experience
- Personable as they will be interacting with a wide range of users and environment
- Solid experience and understanding of IT services and products
Vacancy expired!