01 Jul
Customer Service Representative/Bank Teller
Wyoming, Hulett , 82720 Hulett USA

Vacancy expired!

We are looking for a customer-oriented service representative to fill a bank teller position. A customer service representative, or CSR, will act as a customer liaison, resolve emerging customer account problems with accuracy and efficiency, provide product/services information and process customer transactions including cash handling. The best CSRs are genuinely excited to help customers by being patient, empathetic, and passionately communicative. Problem-solving comes naturally to customer care specialists. They are confident with troubleshooting issues and will investigate if they don’t have enough information to resolve customer complaints. Our objective is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Manage large amounts of incoming calls
  • Promote bank products and generate sales
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using provided methods/tools
  • Maintain absolute confidentiality of all information at all times
  • Handle customer complaints, provide appropriate solutions
  • Process transactions such as deposits, loan payments, change orders, currency orders, night deposits and mail deposits
  • Open and close accounts including follow-up and file documents
  • Ensure compliance with all internal controls and established policies and procedures
  • Cash handling including counting currency by hand to prepare for deposit or shipment
  • Troubleshoot system issues as needed
  • Other duties as assigned

Skills

  • Excellent Customer Service Skills
  • Mathematical Skills
  • Strong phone contact handling skills and active listening
  • Familiarity with systems and practices
  • Customer orientation and ability to adapt and respond to different types of situations
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Critical Thinking

Physical Demands

  • Standing for long periods of time
  • Ability to sit, talk, read, write, use a keyboard and operate office and teller equipment

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Physical Setting:

  • Office

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

COVID-19 considerations:Customers are encouraged to not enter the institution if sick, mask wearing is not required, and Summit places a high priority on sanitizing common surfaces regularly to keep our staff and customers safe.

Ability to commute/relocate:

  • Hulett, WY 82720: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Cash handling: 1 year (Preferred)
  • Banking: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Work Location: One location

Vacancy expired!


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