03 Jul
IT Site Support Specialist
Arizona, Tucson , 85738 Tucson USA

VDart Inc is the leading global provider of digital solutions, products and talent management company providing digital technology solutions in Automotive, Manufacturing, Energy & Utilities and Healthcare Industries. Led by a strong global team located across 10 countries including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We are currently accepting applications from staffing firms for our Preferred Partner Program, where we align niche staffing firms with specific verticals based on their strengths. To apply, please visit: https://www.vdart.com/suppliers/ IT Site Support Specialist Tucson, AZ Contract Roles and responsibilities What you'll do

  • Coordinates, diagnoses and troubleshoots incoming employee calls.
  • Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.
  • Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
  • Provides case status updates to management and end-users.
  • Supports and maintains effective relationships with users.
  • Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.
  • Support users in accordance to all corporate IT standards.
Support activities can include:
  • Diagnose hardware and software faults and providing resolutions
  • Installing and configuring hardware, operating systems and applications
  • Supporting launch of new applications and technology rollouts.
  • Document, prioritize, and manage multiple service requests and incidents within defined SLAs.
  • Document and maintain accurate inventory of all IT assets in SCF, SJC, SMF and TUS.
  • Manage the timely submission of purchase requisition and invoice for IT.
  • Perform and document procedures in order to increase IT knowledge base.
  • Share acquired knowledge among the other IT Americas team members
  • Strong background in IT (required)
  • Degree in IT or equivalent experience. (Cert in IT)
  • Effective written and verbal communication
  • Excellent organizational skills with an ability to balance multiple priorities
  • Strong attention to detail and analytical approach to work product
  • Ability to work effectively with others as well as independently; strong sense of ownership
Key Skills: Installation, Configuration, Hardware, Software Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with the desired qualifications and your candidate accepts the role, you can earn a generous referral fee. We want to hire the best talent available and are committed to building great teams and partnerships. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Follow us on Twitter for the hottest positions: @VDartJobs Follow us on Twitter: @vdartinc

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