03 Jul
Website Support Lead
Colorado, Denver , 80265 Denver USA

Primary Duties Include: Managing Feedback

  • Tracking feedback submissions from users of the platform
  • Providing first line support to users of the platform
  • Flagging critical software errors to the vendor hosting the platform
  • Identifying next steps to solve errors while being available and communicative with users throughout the process
  • Documenting and tracking issues
Product and Process Improvement
  • Working with the product team to improve the platform by analyzing patterns across feedback submissions
  • Establishing a sustainable and effective strategy for the future of support as the platform grows in size and user base
Experience and Qualifications Education and Experience Education and Experience:
  • Two years of experience in Information Technology; providing Application/Software customer support; or in an occupational field related to the work assigned to the position
  • Fluency in Spanish and English and skilled in the associated cultural dynamics.
Substitution:
  • A Degree in Information Technology, Computing Studies or a related field will substitute for the required experience on a year-for-year basis.
Preferred Qualifications The preferred candidate will exhibit:
  • Ability to set goals, work independently, and drive results
  • Diplomatic, persuasive, and tactful with excellent verbal and written communication skills required
  • Excellent interpersonal skills
  • Self-motivated and able to effectively manage time and tasks.
  • Ability to solve complex problems, participate in continuous improvement, and adapt to the ideas of others.
  • Technical versatility and creativity to deliver and contribute ideas/solutions


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