03 Jul
Desktop Support / Technical Analyst (Onsite)
District of Columbia, Washington , 20003 Washington USA

Location: Washington, DC (May need to travel to Maryland and Virginia locations) Hire Type: Contract (3 to 6 months) Required Skills: BA / BS in Information Systems, Computer Science, and 5+ years equivalent technical support work experience Ability to analyze and solve semi-routine and more complex computer related problems Previous experience in troubleshooting, hardware, network and remote access problems is required At least 5 years of experience working in a fast paced, demanding desktop support environment for a medium to large company At least 5 years of experience in executive level support in an enterprise corporate setting in an onsite and remote capacity At least 5 years of experience supporting Windows 10 and OS X At least 5 years of experience supporting Microsoft Office suite of products At least 5 years supporting multifunction network printers At least 5 years of experience supporting remote users At least 6 years of experience supporting video conferencing solutions such as Skype for Business, Microsoft Teams, Blue Jeans, Google Hangout and Zoom, etc. At least 6 years of experience using a helpdesk ticketing solution to manage workload At least 5 years of experience using cloud app (Egnyte and Nasuni) At least 5 years of experience using VMWare At least 3 years of experience with JAMF / JAMF Cloud management At least 5 years of experience with Windows Server 2012/2016/2019 LAN/WAN knowledge. - Soumen Mondal


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