03 Jul
Medical Equipment Customer Service Representative
Texas, Granbury , 76048 Granbury USA

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.comConnect with us! FACEBOOK INSTAGRAM TWITTER LINKEDINSummaryWe are seeking a dedicated Customer Service Representative. In this role you will be responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement.Essential Duties and ResponsibilitiesClears previous day’s route and checks all paperwork for accuracy and completeness

Complies with all applicable company policies and procedures to meet JCAHO and company standards

Coordinates all patient information, processes paperwork

Develops and maintains a working knowledge of current products and services and Medicare, Medicaid, insurance regulations and FDA/DOT and JCAHO guidelines

Manages all aspects of intake; answering the phone and receiving faxes, collecting patient and referral source information, printing tickets, assembling charts and processing paperwork

Monitors office supplies

Prepares complete and accurate files for billing department

Prepares tickets for daily routes

Processes paperwork-confirms tickets, inputs new patient set-ups and assembles charts

Provides service for all retail/walk-in equipment requests

Provides technical assistance to customers

Verifies Medicare, Medicaid and private insurance coverage information

Works with outside agencies to resolve customer issues

Performs other duties as assigned

Supervisory ResponsibilitiesNone

Employment is contingent onBackground investigation (company-wide)

Drug screen (when applicable for the position)

Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Education and/or ExperienceHigh school diploma or GED equivalent

One to three years of related prior work experience in a team-oriented environment

Experience in medical field and administrative record management

Strong customer service background

Skills, Knowledge and AbilitiesEffectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner

Helpful, knowledgeable and polite while maintaining a positive attitude

Interpret a variety of instructions in a variety of communication mediums

Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)

Knowledge of insurance policies and requirements

Knowledge of medical billing practices and of billing reimbursement

Maintain confidentiality and practice discretion and caution when handling sensitive information

Mapping skills including ability to plan time-saving delivery routes

Mechanical aptitude with ability to learn

Medical terminology

Multi-task along with attention to detail

Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division

Read and successfully interpret written directions and/or instructions in English

Self-motivation, organized, time-management and deductive problem solving skills

Sense of urgency and responsiveness to physicians, location employees and patients

Work independently and as part of a team

Physical DemandsLift 10lbs at times

Requires sitting, walking, standing, talking or listening; extensive hours sitting at a desk

Requires close vision to small print on computer and or paperwork; extensive hours working on the computer

Machines, Equipment and Technical AbilitiesEmail transmission and communication

Internet navigation and research

Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.

Office equipment; fax machine, copier, printer, phone and computer

Work EnvironmentOffice environment


Medical, Dental and Vision

Life Insurance and Disability

Generous Paid Time Off and Paid Holidays

Employee Discount Program

Employee Recognition Program

Bonus and Incentive Opportunities

Make the Right Move, Create your Profile and Submit your Resume TODAY The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile / resume to, Sign into your account. We appreciate your interest in Rotech Healthcare Inc.Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. REQ #: 2022-15425 Street: 3301 E. US HWY 377 Street 2: Ste 1700

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