Customer Care Coordinator IThe CompanyZurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!The Customer Care Coordinator is responsible for ensuring that customer’s needs are taken care of using an elevated customer service approach with a first call resolution process. Provide product availability to customers, order status, including pricing and shipping details. Provide options and solutions that will drive an enhanced customer experience. This position will partner closely with our Plants and Sales team to provide accurate information to customers.Answer inbound calls with an elevated customer experience approach using the first call resolution process. Inbound calls include: product availability, order status, pricing and shipping details to customers.
Process email requests and inquires.
Process credits based on complete research to ensure proper credits are being applied.
Use basic upsell and cross sell techniques to provide product and service alternatives.
Prioritize rush orders and special requests.
Provide proactive solution based support and product recommendations via verbal and/or written communication directly with customers.
Collaborate and build cross functional relationships with internal and external customers; including within their work team.
High school degree or equivalent required
0-3 years customer service experience
Strong verbal and written communication
Total Rewards and BenefitsCompetitive Salary
Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
Matching 401(k) Contribution
Health Savings Account
Matching Gift Program
Equal Opportunity Employer – Minority/Female/Disability/Veteran