Desktop Support Technician

job summary:Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply to any of our open roles.For immediate consideration, please email your resume to Sasha.Bishop@Randstadusa.com location: Chicago, Illinoisjob type: Contractsalary: $25 - 27 per hourwork hours: 7am to 3pmeducation: High School responsibilities:Deskside Support TechnicianJob Responsibilities:

• Provide desk side support (Level 2) to all internal users
• Provide second level support to resolve problems escalated by the Service Desk or Client IT management.
• Provide timely follow-up and status to end users/Service Desk on incidents not resolved immediately.
• Escalate and manage service requests according to defined policies and procedures.
• Perform troubleshooting, resolution, break/fix, desk-side support, hardware/connectivity support, and upgrades on installed equipment.
• Repair, service and install desktops, printers, laptops and other peripherals utilized and supported within the Client facility, as well as repair, service and install approved and tested software packages on Client equipment.
• Coordinate with Client applicable groups to schedule and coordinate all IMAC activity.
• Perform required hardware repair and software support on all supported systems or work with appropriate warranty vendor.
• As required, install devices with operating system, software load and configuration
• Monitor and oversee various server infrastructure components
• Intervene in situations which require immediate response, such as server outage
• Use ticket data to determine what incidents can be resolved earlier in the process.
• Exhibits regular, reliable, punctual and predictable attendance
• Single point of customer resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.
• Other duties as assigned

• Experienced in a Windows OS Environment
• Active Directory Experience
• MAC OS Support experience -Experience with Tablet Support
• Proficient with Microsoft Windows OS, Office 365 Suite, Outlook, Active Directory
• Familiarity with PC support tools and software
• Ability to work independently
• Self-starter, organizational skills and ability to prioritize workload
• Oral and written communications skills
• Ability to lift and install PCs, printers, etc. (up to 50 pounds)
• Ability to maintain flexible work schedule
• Experience using incident management (Service Now) and knowledge base system
• Experience supporting AV equipment is highly desirable
• Experience using remote diagnostic tools for problem identification and resolution

• Experience level: Entry Level
• Minimum 1 year of experience
• Education: High School