Inbound Sales & Customer Service

Job Description

Home Improvement retailerlooking for customer service agents to help with inbound sales.

Here's what you can expect:

 Inbound sales, customer service and store support Assisting customers with product questions Placing new orders Handling existing orders: returns/ replacements Provide store specific support Contacting vendors for shipping information

Qualifications

Capabilities of Top Performing Service Agents for this Program

Displays patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations Provides knowledgeable, friendly and eloquent customer service Experience working with users to identify the best solution

Must have your own home equipment:

Landline phone, home internet service, Desktop/Laptop with Windows 10,Smartphone Required for secondary code verification Sierra for Macs or higher (Boot Camp is not required, Macs supported natively) 64 GB total Hard Drive or higher USB VoIP Headset Dual monitors required

Additional Information

Job Types: Full-time, Part-time

Education:

• High school or equivalent (Preferred)

Work authorization:

• United States (Required)

All your information will be kept confidential according to EEO guidelines. You will need to complete a drug screen and background check.