06 Jul
Phoenix, AZ - IT - AZDOT - ITG - Service Desk Analyst
Vacancy expired!
- Strong Customer Service Skills
- Excellent interpersonal, written and oral communication skills
- Ability to work collaboratively in teams and across organizations
- Ability to synthesize feedback and adjust plans accordingly
- Ability to develop and write technical documentation
- Ability to evaluate and test emerging technologies
- Ability to apply creative solutions to business problems to ensure business needs are most effectively met
- Experience in a call center supporting Windows 7 and 10 and Office 2013.
- Working knowledge of customer service principles and processes
- Knowledge of desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, ISO27000/NIST 800 security concepts, and any other computer-related technologies
- Minimum 6 months to 1 year current working experience in an IT field
- Associate’s degree in a related field is preferred
- This team member will be the Support Desk Technician with a customer-centric approach to problem-solving assist in ADOT (Arizona Department of Transportation) and ITG’s (Information Technology Group) Support Desk.
- The Service desk is the first interaction the customer has with ITG. Candidates for this position will need to be able to understand/document customer needs, troubleshoot with customers and have a broad understanding of IT services structure to escalate calls.
- ITG supports desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, MVD third-party software applications, internally developed custom applications, etc. The position is restricted to local candidates and job duties cannot be performed remotely.
Vacancy expired!