06 Jul
Licensed Customer Service Rep - Iowa City, IA
Iowa, Iowa city , 52240 Iowa city USA

Vacancy expired!

Licensed Customer Service Rep - Iowa City, IA - ( 220002HI )DescriptionI. Position DescriptionLicensed Customer Service Rep - Iowa City, IAPrimary Duties and Responsibilities (details of the basic job functions):Provides a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products. Routes members with complete travel itinerary, including triptiks, brochures, tour books, maps, travel and recreation information and all necessary and pertinent information in accordance with Company and National AAA approved procedures. Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer. Responds to customer inquiries and refers to agent when appropriate. Provides a high level of administrative support to Travel and Insurance Agents during peak periods.Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel. Conducts outbound promotional call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines. Participates in a team environment to promote customer satisfaction and consistent service following the customer service model. Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary. Participates in office events developed to generate revenue, improve member awareness of products and support local community activities.How you will benefit:Our Auto Club Group Licensed Customer Service Rep's earn a competitive salary ($31,618 - $37,926.72) with a potential of earning bonuses and sales incentives. Also, rep's can earn unlimited commissions on AAA Memberships and Credit Card sales.

Licensed Customer Service Rep's receive 100% backing from one of America’s most trusted brands to include paid training

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

401k Match up to 6%

Medical

Dental

Vision

Complementary AAA Membership

PTO – 15 days per year

Paid Holidays – 10 days per year

Tuition Reimbursement - $5,000 per year

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):NoneQualificationsII. Required Qualifications (these are the minimum requirements to qualify)Education (include minimum education and any licensing/certifications):Must attain the appropriate State Property & Casualty license with 90 days of hire

Successful completion of Customer Service, Club and Travel and Payment Processing training within 6 months of hire

May be required to attain and maintain state membership licenses as appropriate by department

Experience:providing a high level of customer-focused service

servicing insurance policies and processing applications, renewals and amendments

taking payments

responding to billing and coverage questions

promoting the sale of insurance products and/or travel and membership products

processing monetary transactions

outbound promotional calls for insurance and/or travel

computer software applications (Word, Excel, etc.) and Web based operations

Knowledge and Skills:insurance and travel terminology

general insurance and/or travel regulations

Underwriting procedures

sales regulatory and compliance guidelines

Travel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systems

communicate effectively (verbal and written) with others in a work environment

perform mathematical calculations to accurately perform monetary transactions

work effectively in a Team environment

exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility

work irregular hours including holidays and weekends (may include community events)

work under pressure in a high volume, fast paced customer service environment

maintain appropriate State Property & Casualty license

III. Preferred QualificationsEducation:Travel accreditation (i.e. Disney College of Knowledge, Destination Specialties or CTA Certification)

Experience:touring procedures including the development of auto travel routings, marked maps and triptiks

Club and Travel promotions including the sales of travel, club and membership products and services

promoting the sales of ACG insurance using established guidelines

Knowledge and Skills:Auto Club Group Preferred Vendors requirements

Auto Club Group service standards

IV. Work EnvironmentWork in a temperature-controlled office environment.Important Note:The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. #LI-EK1 #LI-PG2Primary Location : United States-Iowa-Iowa CityWork Locations :IA-Iowa City660 Eastbury Unit 1Iowa City 52245Job : Customer ServiceOrganization : Field Operations Region 1Schedule : Full-timeShift : DayEmployee Status : RegularJob Type : RegularJob Level : Individual ContributorTravel : NoJob Posting : Jul 6, 2022, 3:33:24 PMReq ID: 220002HI

Vacancy expired!


Related jobs

Report job