07 Jul
Change Management / Content Specialist (Remote)
Vacancy expired!
Job Title: Change Management / Content Specialist (Remote) Location: Remote (Denver, CO) Rate: $55/hr. on C2C Duration: 9 Months Job Type: Corp-Corp / 1099 / Contract W2 Job Description: Summary:
- Colorado Office of Information Technology is seeking an experienced change management
- professional to work with state and vendor teams on content and change management related
- projects that support the operation and maintenance of the Colorado Benefits Management
- System, PEAK and associated systems. These combined systems and applications support
- eligibility and enrollment determination and processing for medical and cash assistance
- programs for the state.
- This position will support system user communication and change management work as part of
- release activities and in parallel with the completion of other system readiness work, including
- user driven functional system changes.
- Assist CBMS Business Readiness & Communications team in drafting and editing
- documents and Online Help instructions
- Research projects and user trends to plan and execute change management activities
- Presentations to CBMS users and stakeholders in all counties and eligibility sites
- Support system users by collaborating in creation and maintenance of user-facing
- documentation and standard operating procedures, guides, and artifacts that support usability
- Participate in release planning and post release command center activities, when required
- Additional duties as assigned.
- Excellent written and verbal communication skills.
- Works well under pressure and meets tight deadlines while maintaining meticulous attention
- to detail.
- Highly computer literate with capability in email, MS Office, Adobe Creative Cloud, and
- Google Suite
- Content writing experience for all media platforms.
- Experience in presentation and public speaking
- Expertise in the application of commonly accepted style guidelines and writing practices as
- prescribed in publication use as The Chicago Manual of Style and The MLA Style Manual
- Expertise in the use of content and knowledge management tools including Salesforce
- Knowledge and Salesforce Community
- Knowledge of project management software, including Atlassian Suite
- Experience with process documentation and process improvement
- Must be able to work independently and be proactive in reaching for information
- Must be comfortable in an environment with rapid change, multiple vendors, and many
- concurrent projects
- Experience working in the Colorado Benefits Management System (CBMS)
- Understanding of business processes and procedures related to providing health and human
- services benefits at the county and state levels
- Understanding of federal and state policy regarding eligibility determination, calculation of
- health and human services benefits and other functions of the CBMS application
Vacancy expired!