18 Jul
Communications Operations
California, Baldwinpark 00000 Baldwinpark USA

Vacancy expired!

Under direct supervision, places various specialized calls; receives incoming calls; pages medical center personnel, initiates emergency procedures, provides inpatient information as appropriate - adhering to HIPAA guidelines.Essential Functions:

Provide exceptional customer service to both our internal & external customers

Provide courteous & cooperative service on each & every encounter

Must possess strong interpersonal skills & the ability to multi-task

Receive & correctly route incoming calls

Effectively & quickly handle various codes (blue, red, secure, etc), including Overhead Paging

Provide patient information as appropriate & adhere to all HIPAA guidelines

Report equipment malfunction as needed

Orient new staff, or less experienced Operators

Other duties as assigned

Pay Grade: 12Basic Qualifications:

Minimum of six (6) months experience providing front line customer service

Busy phone experience preferred

Working knowledge of PC's

High school or equivalent

Type 25 wpm

You must take & pass the typing test prior to the end of the posting period or your bid will be bypassed

Test must be current within one (1) year

Bilingual (English/Spanish) preferred

Notes:

This is an on call position; days and hours may vary

Position supports Medical Center initiatives to reduce utilization of overtime to meet 24/7 operational requirements. To minimize the utilization of overtime, the availability of existing on-call and part-time personnel to support operational needs is insufficient due to annual vacation, flexible personal days, and sick time.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.COMPANY: KAISERTITLE: Communications OperationsLOCATION: Baldwin Park, CaliforniaREQNUMBER: 885310External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

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