Cons Prod Strat Analyst III - Claims Digital Self Service

Cons Prod Strat Analyst III - Claims Digital Self ServiceNewark, Delaware;Richmond, Virginia; Fort Worth, Texas; Kennesaw, Georgia; Jacksonville, Florida; Charlotte, North Carolina; Phoenix, ArizonaJob Description:The Claims Digital Self Service Team is looking for a Consumer Product Strategy Analyst III to join our growing team. In this role, you will support the delivery of digitization initiatives for self-service of claims and performance improvement initiatives. This role is accountable for driving initiatives that focus on expanding and enhancing the digital self-service infrastructure for submitting and resolving claims. It's an exciting opportunity to work across multiple teams and constituencies on several projects to expand coverage in existing channels, channel integration in existing products, and projects for new channels in the digital landscape.This role includes engagement with a wide array of partners including operations, technology, strategy, digital, initiative management, client education, and authentication; to execute and drive self service projects and strategy. Additionally, you will be required to analyze, implement, and update processes by utilizing sound process improvement models and techniques as well as trouble shooting any project hurdles.Responsibilities also include identifying improvement opportunities by utilizing data analysis to develop business cases, developing execution plans to implement project, preparing documents and status updates, working across teams to gather information, and developing PowerPoint decks that are polished for executive audiences.This role requires strong written, visual, and verbal communications skills and is expected to communicate, influence and negotiate both vertically and horizontally to manage risk with the Digital Self Service Portfolio. In addition, this role requires strong knowledge of the Fraud and Claims Industry.The role serves as an integral part of the team responsible for pushing the envelope to add more products into the self-service infrastructure and optimizing benefits by driving results for containment within self-service.Enterprise Role OverviewResponsible for performing more complex analysis and modeling for multiple products with the goal of maximizing profits and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures. Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Participates in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors. SAS and/or MicroStrategy experience preferred; 2-5 years experience preferred.Required Skills & Experience3+ years claims/fraud experience and/or technical project management experience

1+ year experience in managing LOB projects/change initiatives/data analytics

Excellent PowerPoint skills

Strong excel skills

Ability to manage multiple projects in a complex and rapidly changing environment

Ability to work independently as well as part of a virtual team

Experience with process mapping

Demonstrated ability to think strategically

Analytical mindset

Desired Skills & Experience:Bachelor's degree preferably in Business Admin

Claims operations background

SQL familiarity

Experience with Digital projects

Testing experience

Background in Technology

Job Band:H5Shift:1st shift (United States of America)Hours Per Week:40Weekly Schedule:Monday thru Friday 8am to 5 pmReferral Bonus Amount:1000Job Description:The Claims Digital Self Service Team is looking for a Consumer Product Strategy Analyst III to join our growing team. In this role, you will support the delivery of digitization initiatives for self-service of claims and performance improvement initiatives. This role is accountable for driving initiatives that focus on expanding and enhancing the digital self-service infrastructure for submitting and resolving claims. It's an exciting opportunity to work across multiple teams and constituencies on several projects to expand coverage in existing channels, channel integration in existing products, and projects for new channels in the digital landscape.This role includes engagement with a wide array of partners including operations, technology, strategy, digital, initiative management, client education, and authentication; to execute and drive self service projects and strategy. Additionally, you will be required to analyze, implement, and update processes by utilizing sound process improvement models and techniques as well as trouble shooting any project hurdles.Responsibilities also include identifying improvement opportunities by utilizing data analysis to develop business cases, developing execution plans to implement project, preparing documents and status updates, working across teams to gather information, and developing PowerPoint decks that are polished for executive audiences.This role requires strong written, visual, and verbal communications skills and is expected to communicate, influence and negotiate both vertically and horizontally to manage risk with the Digital Self Service Portfolio. In addition, this role requires strong knowledge of the Fraud and Claims Industry.The role serves as an integral part of the team responsible for pushing the envelope to add more products into the self-service infrastructure and optimizing benefits by driving results for containment within self-service.Enterprise Role OverviewResponsible for performing more complex analysis and modeling for multiple products with the goal of maximizing profits and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures. Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Participates in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors. SAS and/or MicroStrategy experience preferred; 2-5 years experience preferred.Required Skills & Experience3+ years claims/fraud experience and/or technical project management experience

1+ year experience in managing LOB projects/change initiatives/data analytics

Excellent PowerPoint skills

Strong excel skills

Ability to manage multiple projects in a complex and rapidly changing environment

Ability to work independently as well as part of a virtual team

Experience with process mapping

Demonstrated ability to think strategically

Analytical mindset

Desired Skills & Experience:Bachelor's degree preferably in Business Admin

Claims operations background

SQL familiarity

Experience with Digital projects

Testing experience

Background in Technology

Shift:1st shift (United States of America)Hours Per Week:40Learn more about this roleFull timeJR-22061829Band: H5Manages People: NoTravel: Yes, 5% of the timeManager:Talent Acquisition Contact:Lisa Doggett [C]Referral Bonus:1000Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .