Technical Support Call Center Rep
Vacancy expired!
SERVICE DESK ANALYST I POSITION SUMMARYService Desk Analysts are the first line of resolution for our clients. Whether it be communication via phone, email or chat, our Analysts provide timely support to both our internal and external customers.
Roles, Responsibilities and Expectations
Assist multiple patients via inbound/outbound calls and text communication.
Quickly and efficiently identify the customer’s specific information.
Effectively escalate issues to the appropriate team to ensure that the customer issue gets resolved.
Create an exceptional customer service experience by bringing your polished communications, patience, and empathy for the customer calling.
Capacity to work independently and effectively while maintaining good team interactions.
Partner with team members to ensure that the phones are covered during breaks, lunch, etc.
Flexibility in scheduling to meet the needs of the business
Requirements and Preferences
High School diploma or G.E.D. equivalent/and or experience.
Previous experience in a Customer Service Environment
Working knowledge of PC operations
Excellent verbal and written communication skills.
Able to multi-task using multiple systems simultaneously
Ability to excel at problem solving – if you like logic puzzles, this is the job for you!
Will need to receive feedback and apply it in real-time
Ability to adapt to an ever-changing environment
Current Openings
All shifts but the most critical needs are early morning (part-time) and After Hours/Weekend shifts.
Pay Rate: $15.00 per hour
Vacancy expired!