09 Jul
Technical Support Call Center Rep
New Mexico, Albuquerque , 87101 Albuquerque USA

Vacancy expired!

SERVICE DESK ANALYST I POSITION SUMMARYService Desk Analysts are the first line of resolution for our clients. Whether it be communication via phone, email or chat, our Analysts provide timely support to both our internal and external customers.

Roles, Responsibilities and Expectations

Assist multiple patients via inbound/outbound calls and text communication.

Quickly and efficiently identify the customer’s specific information.

Effectively escalate issues to the appropriate team to ensure that the customer issue gets resolved.

Create an exceptional customer service experience by bringing your polished communications, patience, and empathy for the customer calling.

Capacity to work independently and effectively while maintaining good team interactions.

Partner with team members to ensure that the phones are covered during breaks, lunch, etc.

Flexibility in scheduling to meet the needs of the business

Requirements and Preferences

High School diploma or G.E.D. equivalent/and or experience.

Previous experience in a Customer Service Environment

Working knowledge of PC operations

Excellent verbal and written communication skills.

Able to multi-task using multiple systems simultaneously

Ability to excel at problem solving – if you like logic puzzles, this is the job for you!

Will need to receive feedback and apply it in real-time

Ability to adapt to an ever-changing environment

Current Openings

All shifts but the most critical needs are early morning (part-time) and After Hours/Weekend shifts.

Pay Rate: $15.00 per hour

Vacancy expired!


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